It was rather disappointing but not surprising to see, that the word “stress” is being searched on the Internet and Google happens to show this blog within the search results. Interesting.
For someone who has been in the industry for quite some time, I agree it is rather a stressful job. It would also depend on what part of the world you’re in as well. For the Philippines and perhaps other countries that accept outsourcing jobs, it is tough.
There are several factors that make it stressful:
The Night Shift
We all know that being in the night shift screws up our body clock and with that our diet too. Our body gets the beating from the sudden change. Schedules are also being changed ever so often and I’m not just talking about agents here. Middle management and executives get it as well, sometimes even worse.
Number of transactions to be made
The demand for people is so high and because not everyone is equipped with the right skills, so many seats still need to be filled. The calls keep coming and contracts can’t be broken. For those who have been hired have to deal with the transactions, they are bombarded with continuous calls, even after their shift is done. Ever heard of skipping break because they need the bodies to do the work?
Culture differences & personalities
We don’t just have to deal with American customers now. There are Australians, the Kiwis (New Zealand), and the Brits. It’s hard enough to deal with different personalities within our own culture, but for call center personnel, there is that extra effort to understand and learn the culture nuisances.
But, even with all of these factors, there is a way to cope with the seemingly endless stressful situations in the center. Hey, I survived didn’t I? If I can, you can too!
Apr 28, 2009It is really obvious that stress can adopt by those people who are engage in customer service especially in the Call Center jobs. Above are the factors or the cause of the stress of Call Center agents. That’s why i really admire those people that are in this kind of job.
Apr 28, 2009Being Call Center agent is really a tough Job.. wanna try it.. learn more from us and in our company that we are in. Kindly visits this site for more info http://www.philippinecallcenter.ph
Apr 29, 2009Nice Blog! Keep it up.
Feel free to visit this sites too.
http://www.callcenterphilippines.com.ph
http://www.callcenterphilippines.com.ph
May 6, 2009Your entry is very informative! Good output. Know more about call centers in the Philippines. Please visit the following websites for more details:
http://www.callcenterphilippines.com.ph,
http://www.callcentersphilippines.com.ph,
http://www.philippinecallcenter.com.ph and
http://www.philippinecallcenter.ph
May 26, 2009Working in a call center is not as easy as it seems for most people. It requires a large dose of patience and a tremendous amount of hard work.
http://www.hitratesolutions.com
Jul 3, 2009The irate clients add even more stress to the agents.
Mar 27, 2011I work for Bell, in a call center, it’s a horrible job. Can’t really quit and find a new one because I have people in my life that I have to, and want to, take care of. But here, the management is poorly educated/trained to say the least, they’re insensitive, over-demanding, emotionless, and arrogant. The company itself has almost NO human factor, we’re just “bodies” in seats. People are even fired because they don’t meet the sales quotas. In essence, the company doesn’t care how you treated your customer, as long as you made it quick and got a sale out of it. People here are angry, tired, emotional wrecks. But I doubt anything will change in the near future. It costs too much money to care apparently.
Sorry, comments are closed.
5:23 AM
Being a Call center agent is a really though job. I personally admire those who can do night shifts because it really is hard working at night. But they still manage to work professionally. They are very dedicated call center agents.