It’s been close to 3 years since I last stepped into a call center as an employee, but I still hear the same stories from past colleagues. Recruitment personnel are pressured to get quality staff while trainers are usually pushed to their limits to make sure newly recruits are ready …

With the BPO industry still thriving within the Philippines, one challenge still exists – teaching and learning the English language. Recruitment sift through thousands of applications daily yet only a few get accepted. Introducing teleTALK, the country’s foremost Computer Based English Training Program.
Here are some upcoming call center webinars this month and the next. Happy learning! How to Handle Non-English Calls and Increasing Efficiency, Social Media – How your Contact Center will be Affected, The Interaction is the Experience and more!
15 September 2005
Commendations
I’ve added an additional category to this blog - Commendations. This is a good way to start a list of stories and commendations that call center agents have received from their customers. I expect this to grow fast and ask from you guys to submit your own or of a …

