It’s been close to 3 years since I last stepped into a call center as an employee, but I still hear the same stories from past colleagues. Recruitment personnel are pressured to get quality staff while trainers are usually pushed to their limits to make sure newly recruits are ready …

With the BPO industry still thriving within the Philippines, one challenge still exists – teaching and learning the English language. Recruitment sift through thousands of applications daily yet only a few get accepted. Introducing teleTALK, the country’s foremost Computer Based English Training Program.
Here are some upcoming call center webinars this month and the next. Happy learning! How to Handle Non-English Calls and Increasing Efficiency, Social Media – How your Contact Center will be Affected, The Interaction is the Experience and more!
10 February 2008
Blog & Personal Updates
I’ve been tweaking the site and hope to link most, if not all of my articles here. Since I write primarily in Call Center Script, I’ve decided to include a subscription link on site.
It’s zero for now since it’s very new, but I’m hoping that I would be able to …

