16 November 2009  Call Center Carnival, Human Resources, Training

Welcome to the first edition of the Call Center Blurbs Carnival! This edition is a good mix from our contributors focused on job interviews and a view on the industry from India. Thank you to those who contributed.

28 August 2009  Employment

Here is an update on Praebeo today.  They’ve opened up their BPO Executive Search division. 
Okay, so it’s another head hunter amongst the dozen (even more) of recruitment firms in the Philippines, so what’s new?
The managing partners of the company has been in the industry since it penetrated the market years …

15 April 2009  Employment, Job Posting

A human resources company, Praebeo Resources is one of the newest recruitment firms that focuses on BPO companies here in the Philippines.

It is the first of its kind in the country that offers online call center training within a virtual classroom environment.  No it’s not run on a WBT or …

3 November 2008  Employment

To respond to the overwhelming emails asking about the Call Center recruitment process, I will be conducting a FREE webinar called “Maximize Your Success in Getting a Job in the Call Center Industry” this coming Saturday, November 8 at 4PM Manila time.

This webinar aims to:

Orient participants on the standard call …

17 October 2008  Employment, Job Posting

Ingenium Executive Search is in need of Customer Service Reps for a UK multinational company.  The firm in need of the position is located in Tektite, Ortigas Center, Pasig City.  Qualifications include:

6 months call center experience
college graduate
very good English communication skills

As this is an urgent post, you can get in …

11 September 2007  Call Center Script Article, Employment

Part of the recruitment process, usually the initial interview is the most critical.  Most centers would have a structured template. I’ve listed some common interview questions to help you prepare when you apply in a call center.  If you have anything more, please send it over so we can list as many as possible.
Get list …

22 July 2007  Call Center Script Article

Interviewing for a new job is always scary, especially for a new graduate.  With no experience and little information about the job, it is normal to hesitate.
Read my full article

19 March 2006  Advice Column, Human Resources

You see a lot of job ads in the newspaper and lo and behold it tells you a call center needs 100 and even 400 agents for a program.  The good thing is that it creates a lot of jobs for the unemployed market.  One of our avid readers have …

11 February 2006  Advice Column, Human Resources, Training

SITUATION: “Hi, I am reading all the posting regarding anything to do with the Call Centers & have also visited many web sites for the job hunters like Willow,etc. But it is still not clear for me, as to how do i start to get a job as an agent. …

27 December 2005  Advice Column, Human Resources

Received this from an anonymous reader asking about resignations.

THE SITUATION: “Have you ever resigned from a call center and tried looking for another job BUT yet you find yourself looking for the same job but another call center?” (edited) - Anonymous

Tsk tsk tsk. The answer is yes. Mind you…we …