TELETALK: Learn English Online

With the BPO industry still thriving within the Philippines, one challenge still exists – teaching and learning the English language. Recruitment sift through thousands of applications daily yet only a few get accepted. Introducing teleTALK, the country’s foremost Computer Based English Training Program.

Call Center Webinars: Handle Non-English Calls, Efficiency, Workforce

Here are some upcoming call center webinars this month and the next. Happy learning! How to Handle Non-English Calls and Increasing Efficiency, Social Media – How your Contact Center will be Affected, The Interaction is the Experience and more!

Call Center Blurbs Carnival: 6th Edition

Welcome to the 6th edition of the Call Center Blurbs Carnival. We have a several from our usual submitters and they are all outlined below.

CallWork by Hazel Manzano: Published!

7 December 2009

Featured, Publications, The Funny Side

Back in 2007, I featured Hazel Manzano’s Call Work blog at Call Center Script. I like the fact that she depicted the call center life within the Philippines so accurately through comics. I found her on Twitter and reconnected. She informed me that she published her first book containing most of her comic strips and is now available in National Book Store and Powerbooks. I had to get a copy and include it in my bookshelf.

Visually Impaired Call Center Agents

31 October 2009

Featured, Industry News

November 2009 is the month when Adaptive Technology for the Rehabilitation, Integration and Empowerment of the Visually Impaired Inc.’s (ATRIEV) call center is fully operational supported by visually impaired call center agents. A first in the Philippines, the site has special call center software to translate displayed text into speech, …

Another Call Center in the Making!

15 December 2005

People

Whew! It’s been a very busy month for me (talk about not writing for almost a month – my apologies). As you all know, the industry eats up too much of our lives (almost).