18 April 2010  Communication Skills, Featured, Training

With the BPO industry still thriving within the Philippines, one challenge still exists – teaching and learning the English language. Recruitment sift through thousands of applications daily yet only a few get accepted. Introducing teleTALK, the country’s foremost Computer Based English Training Program.

11 January 2010  CSAT, Call Center Carnival

Welcome to the 5th edition of the carnival. I know this is really delayed but things have been really hectic lately. Not a good excuse but here it is. We only have two submissions and hoping that we can get more on the future editions.

9 December 2009  Sponsored

Sponsored Post: Vserve Solution. Electronic Catalogs are the essential parts of any online store and they are the building elements of the web enabled market. Every company depends on a well designed catalog that could explain and express their products and services.

30 November 2009  Call Center Carnival, Human Resources, Industry News, Training

Welcome to the second edition of the Call Center Blurbs Carnival! Not all of the submissions have been included in this edition since they are not related to the main content of the blog. If a post has been submitted that can be useful to the readers such as training sessions that can be taken, then this will be included. I’ve added some of my own discoveries to this carnival to spruce up this issue.

18 February 2008  Call Center Script Article, Employment, Work Environment

Well, I’ve managed to fix my schedule to make sure I keep on writing regularly in Call Center Script plus keep my day job (without losing focus).  Weekends have now been focused on writing articles for the network.  Oh, don’t worry I still have pretty much a personal life, with …

7 January 2007  Call Center Script Article

Welcome to a new year! More articles and news have been posted in the Call Center Script blog.  I’d like you to drop by at my main blog site to browse through some (if not all) of the articles.
It’s been a rough month, which explains why I haven’t updated both …

6 March 2006  Call Center Script Article

Things have been moving forward in the call center script realm.  More readers have been dropping by to read articles and we are writing more content for those interested in knowing more.  Here is just a partial list of what has transpired.
Recruitment of Call Center Personnel
Changing the Face of Customer …