8 July 2008  Call Center Script Article, Operations

IBM Research Labs has developed new technology to mask and protect private information captured by call centers. It utilizes speech analytics to identify sensitive data that can only be accessed by authorized personnel.
Read my full article
Post has been written for Call Center Script, a blog within the Know More Media …

4 July 2008  Blog & Personal Updates, Call Center Script Article

The executives at Call Center Script still wants me in the team.  This is such great news!  They were very understanding and was kind enough to give me an alternative option for me to be able to plan my posts.  Hurray!
So, there were just a few posts this week and …

2 April 2008  Call Center Script Article, People, Work Environment

It is important for a team of call center agents to get together as a group and celebrate their success or just to know more about the newest member. Funds are always budgeted for team buildings and the call center or operations manager is in charge of allocating this on …

1 April 2008  Call Center Script Article, Work Environment

I don’t understand why a building would even allow their office space to be leased by many call centers and not even plan or consider elevator traffic. If I were to do this, I’m sure to tell my architect to think whether three elevators are enough to handle the volume …

9 March 2008  Call Center Script Article, Employment, Operations

Business Continuity Planning (BCP) is critical to any call center business.  Knowing where to route your calls in case your systems go down or an event has transpired which led to an increase in absenteeism in your workforce is one plan.
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Post has been written for Call Center …

18 February 2008  Call Center Script Article, Employment, Work Environment

Well, I’ve managed to fix my schedule to make sure I keep on writing regularly in Call Center Script plus keep my day job (without losing focus).  Weekends have now been focused on writing articles for the network.  Oh, don’t worry I still have pretty much a personal life, with …

10 February 2008  Call Center Script Article, Employment

It has been a very eventful week at work.  Too much I would say and the stress is seriously getting into my nerves.  As I lead my double life (executive at night and writer at night — or should it the other way around considering I work at night), I …

2 December 2007  Blog & Personal Updates, Call Center Script Article

Okay, let’s get to to work! First of all, I appreciate those who still drop by to read my past articles.  That being said, I am back to pursue my passion for sharing knowledge and ideas to those who would like to listen.
I’ve managed to start some more articles in …

7 January 2007  Call Center Script Article

Welcome to a new year! More articles and news have been posted in the Call Center Script blog.  I’d like you to drop by at my main blog site to browse through some (if not all) of the articles.
It’s been a rough month, which explains why I haven’t updated both …

15 April 2006  Blog & Personal Updates, Call Center Script Article

I’ve been meaning to change the categories and organize the Call Center Script blog website, but I’ve had the challenge of ensuring I don’t delete any of the previous posts.  Perhaps all I need is to move some that have minimal content and place it into sub-categories.
I’ve been very busy …

26 March 2006  Call Center Script Article

How do we manage home based call center agents?  This has been a question in my mind and have noticed that there isn’t any support for these agents.  This is something I write for call center managers out there who are entrepreneurs in getting small call centers up and running.  …

18 March 2006  Call Center Script Article

I’ve managed to test run Blog Influence today and tried it on my blog and Call Center Script. Of course it is expected that the latter won by the thousands.
Statistics stated the following:
Blogs Linking: 59
Post Linking: 1,201
Yahoo Webs Linking: 2,570
Google Page Rank: 4
Below you will find the banner that states …

12 March 2006  Call Center Script Article

Wow!  A staggering 11,000 visitors for the month of February!  Call Center Script has had about 24,000 page views, thanks to the great marketing team of KnowMoreMedia and the audience who stops by to read an article or two.
The good news is that we are gaining ground on getting more …

6 March 2006  Call Center Script Article

Things have been moving forward in the call center script realm.  More readers have been dropping by to read articles and we are writing more content for those interested in knowing more.  Here is just a partial list of what has transpired.
Recruitment of Call Center Personnel
Changing the Face of Customer …

11 February 2006  Call Center Script Article

Well, I’ve been busy writing and receiving emails from readers.  If you have time to visit and read on, go to Call Center Script (www.callcenterscript.com).  Articles that I’ve written are the following:

Scripts.  Do they help the agent or the customer – This will come out in 3 parts.  The first …