30 November 2009  Call Center Carnival, Human Resources, Industry News, Training

Welcome to the second edition of the Call Center Blurbs Carnival! Not all of the submissions have been included in this edition since they are not related to the main content of the blog. If a post has been submitted that can be useful to the readers such as training sessions that can be taken, then this will be included. I’ve added some of my own discoveries to this carnival to spruce up this issue.

16 November 2009  Call Center Carnival, Human Resources, Training

Welcome to the first edition of the Call Center Blurbs Carnival! This edition is a good mix from our contributors focused on job interviews and a view on the industry from India. Thank you to those who contributed.

28 August 2009  Employment

Here is an update on Praebeo today.  They’ve opened up their BPO Executive Search division. 
Okay, so it’s another head hunter amongst the dozen (even more) of recruitment firms in the Philippines, so what’s new?
The managing partners of the company has been in the industry since it penetrated the market years …

15 April 2009  Employment, Job Posting

A human resources company, Praebeo Resources is one of the newest recruitment firms that focuses on BPO companies here in the Philippines.

It is the first of its kind in the country that offers online call center training within a virtual classroom environment.  No it’s not run on a WBT or …

3 November 2008  Employment

To respond to the overwhelming emails asking about the Call Center recruitment process, I will be conducting a FREE webinar called “Maximize Your Success in Getting a Job in the Call Center Industry” this coming Saturday, November 8 at 4PM Manila time.

This webinar aims to:

Orient participants on the standard call …

19 October 2008  Employment

My original article, Call Center Agent: Interview Questions have been the most popular amongst my readers. Even after a year, the emails are still coming in from all parts of the world.  The questions are the same.  ”Can you help me pass an interview? I really want to become a call …

11 September 2007  Call Center Script Article, Employment

Part of the recruitment process, usually the initial interview is the most critical.  Most centers would have a structured template. I’ve listed some common interview questions to help you prepare when you apply in a call center.  If you have anything more, please send it over so we can list as many as possible.
Get list …

22 July 2007  Call Center Script Article

Interviewing for a new job is always scary, especially for a new graduate.  With no experience and little information about the job, it is normal to hesitate.
Read my full article

19 March 2006  Advice Column, Human Resources

You see a lot of job ads in the newspaper and lo and behold it tells you a call center needs 100 and even 400 agents for a program.  The good thing is that it creates a lot of jobs for the unemployed market.  One of our avid readers have …

11 February 2006  Advice Column, Human Resources, Training

SITUATION: “Hi, I am reading all the posting regarding anything to do with the Call Centers & have also visited many web sites for the job hunters like Willow,etc. But it is still not clear for me, as to how do i start to get a job as an agent. …