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	<title>Call Center Blurbs &#187; Google</title>
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		<title>Call Center Webinars: Google &amp; Contact Centers, FCR and CSAT</title>
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		<pubDate>Fri, 04 Dec 2009 15:02:44 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[CSAT]]></category>
		<category><![CDATA[Webinars]]></category>
		<category><![CDATA[Call Center Webinar]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[FCR]]></category>
		<category><![CDATA[Google]]></category>

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		<description><![CDATA[It's time for you to check out this week's list of Call Center Webinars.  All of them are on-demand webinars archived by ON24. Google and Contact Centers: Instant ROI. First Contact Resolution (FCR): Top Myths, Methods and Tips to Measure it and Improve it.  How Contact Center Customer Satisfaction Impacts the Bottom Line.]]></description>
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