Post Thumbnail of Call Center Webinars: Google & Contact Centers, FCR and CSAT
4 December 2009  CSAT, Webinars

It’s time for you to check out this week’s list of Call Center Webinars. All of them are on-demand webinars archived by ON24. Google and Contact Centers: Instant ROI. First Contact Resolution (FCR): Top Myths, Methods and Tips to Measure it and Improve it. How Contact Center Customer Satisfaction Impacts the Bottom Line.

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