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	<title>Call Center Blurbs &#187; Customer Service</title>
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	<link>http://callcenterblurbs.com</link>
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		<title>Call Center Blurbs Carnival</title>
		<link>http://callcenterblurbs.com/call-center-blurbs-carnival/</link>
		<comments>http://callcenterblurbs.com/call-center-blurbs-carnival/#comments</comments>
		<pubDate>Mon, 02 Nov 2009 20:47:50 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Blog & Personal Updates]]></category>
		<category><![CDATA[Call Center Carnival]]></category>
		<category><![CDATA[Blog Carnival]]></category>
		<category><![CDATA[BPO]]></category>
		<category><![CDATA[Customer Service]]></category>

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		<description><![CDATA[With so much content out there being written by other call center bloggers, I decided to create a blog carnival to present their thoughts on the industry.  Introducing the Call Center Blurbs Carnival!]]></description>
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		<slash:comments>5</slash:comments>
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		<title>How to Handle Abusive Customers</title>
		<link>http://callcenterblurbs.com/how-to-handle-abusive-customers/</link>
		<comments>http://callcenterblurbs.com/how-to-handle-abusive-customers/#comments</comments>
		<pubDate>Fri, 25 Aug 2006 18:55:21 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Advice Column]]></category>
		<category><![CDATA[Call Center Script Article]]></category>
		<category><![CDATA[Abusive Customers]]></category>
		<category><![CDATA[Agents]]></category>
		<category><![CDATA[Call Center Script]]></category>
		<category><![CDATA[Customer Service]]></category>

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		<description><![CDATA[Thanks Lee for submitting your question!  I&#8217;ve managed to post my advice in the Call Center Script blog.  Here is an excerpt for you to read.
&#8220;As agents, we interact with different personalities over the phone everyday.  Some are easy and uneventful, but there will always be that day when you just have ...]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Lots of Good Stuff</title>
		<link>http://callcenterblurbs.com/lots-of-good-stuff/</link>
		<comments>http://callcenterblurbs.com/lots-of-good-stuff/#comments</comments>
		<pubDate>Sun, 05 Mar 2006 20:14:53 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Call Center Script Article]]></category>
		<category><![CDATA[Call Center Complaints]]></category>
		<category><![CDATA[Call Center Outsourcing]]></category>
		<category><![CDATA[Call Center Script]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Know More Media]]></category>
		<category><![CDATA[Outsourcing]]></category>
		<category><![CDATA[Recruitment]]></category>

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		<description><![CDATA[Things have been moving forward in the call center script realm.  More readers have been dropping by to read articles and we are writing more content for those interested in knowing more.  Here is just a partial list of what has transpired.
Recruitment of Call Center Personnel
Changing the Face of Customer ...]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Commendations</title>
		<link>http://callcenterblurbs.com/commendations/</link>
		<comments>http://callcenterblurbs.com/commendations/#comments</comments>
		<pubDate>Thu, 15 Sep 2005 09:37:06 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Commendations]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Virgin Blue Airlines]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/?p=65</guid>
		<description><![CDATA[I&#8217;ve added an additional category to this blog - Commendations.  This is a good way to start a list of stories and commendations that call center agents have received from their customers.  I expect this to grow fast and ask from you guys to submit your own or of a ...]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Just Genuine Concern for Customers</title>
		<link>http://callcenterblurbs.com/just-genuine-concern-for-customers/</link>
		<comments>http://callcenterblurbs.com/just-genuine-concern-for-customers/#comments</comments>
		<pubDate>Sat, 20 Aug 2005 22:27:17 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[CSAT]]></category>
		<category><![CDATA[Quality Assurance]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

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		<description><![CDATA[A lot of companies nowadays have been scrambling for their customer's feedback to know exactly what they want and expect.  In a call center environment, people call in for the mundane requests or complicated feedback.  It's always the same - they NEED something from us.]]></description>
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		<slash:comments>0</slash:comments>
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