3 November 2009  Blog & Personal Updates, Call Center Carnival

With so much content out there being written by other call center bloggers, I decided to create a blog carnival to present their thoughts on the industry. Introducing the Call Center Blurbs Carnival!

26 August 2006  Advice Column, Call Center Script Article

Thanks Lee for submitting your question!  I’ve managed to post my advice in the Call Center Script blog.  Here is an excerpt for you to read.
“As agents, we interact with different personalities over the phone everyday.  Some are easy and uneventful, but there will always be that day when you just have …

6 March 2006  Call Center Script Article

Things have been moving forward in the call center script realm.  More readers have been dropping by to read articles and we are writing more content for those interested in knowing more.  Here is just a partial list of what has transpired.
Recruitment of Call Center Personnel
Changing the Face of Customer …

15 September 2005  Commendations

I’ve added an additional category to this blog - Commendations. This is a good way to start a list of stories and commendations that call center agents have received from their customers.  I expect this to grow fast and ask from you guys to submit your own or of a …

21 August 2005  CSAT, Quality Assurance

A lot of companies nowadays have been scrambling for their customer’s feedback to know exactly what they want and expect. In a call center environment, people call in for the mundane requests or complicated feedback. It’s always the same – they NEED something from us.