It’s time for you to check out this week’s list of Call Center Webinars. All of them are on-demand webinars archived by ON24. Google and Contact Centers: Instant ROI. First Contact Resolution (FCR): Top Myths, Methods and Tips to Measure it and Improve it. How Contact Center Customer Satisfaction Impacts the Bottom Line.
21 August 2005
CSAT, Quality Assurance
A lot of companies nowadays have been scrambling for their customer’s feedback to know exactly what they want and expect. In a call center environment, people call in for the mundane requests or complicated feedback. It’s always the same – they NEED something from us.
30 July 2005
CSAT, Quality Assurance
I don’t claim to be an expert on customer surveys but I work daily to understand the behavior of customers with regards to a product, buying, or service experience. Quality in the call center industry is now synonymous to Customer Experience.
