Post Thumbnail of Call Center Webinars: Google & Contact Centers, FCR and CSAT
4 December 2009  CSAT, Webinars

It’s time for you to check out this week’s list of Call Center Webinars. All of them are on-demand webinars archived by ON24. Google and Contact Centers: Instant ROI. First Contact Resolution (FCR): Top Myths, Methods and Tips to Measure it and Improve it. How Contact Center Customer Satisfaction Impacts the Bottom Line.

Post Thumbnail of Call Center Recruitment Webinar Schedule
28 November 2008  Training

Okay, we now have the next schedules for my webinar.  Entitled “Maximize your Success in Getting a Job in the Call Center Industry”, I will be discussing the recruitment process of most centers in the country plus give tips on some interview questions.
This is still at no cost to you.  …

Post Thumbnail of A Repeat Performance of a Call Center Webinar
9 November 2008  Employment, Training

Thank you to everyone who participated in my webinar, Maximize Your Success: Getting a Job in the Call Center Industry.  It was a blast!  I read the survey results and it was all positive.  They found it very helpful and the tips and advice were going to be shared to …

Post Thumbnail of Call Center Job Webinar
3 November 2008  Employment

To respond to the overwhelming emails asking about the Call Center recruitment process, I will be conducting a FREE webinar called “Maximize Your Success in Getting a Job in the Call Center Industry” this coming Saturday, November 8 at 4PM Manila time.

This webinar aims to:

Orient participants on the standard call …

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