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	<title>Call Center Blurbs &#187; Call Center Script</title>
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		<title>The Dreaded 15 Minute Break</title>
		<link>http://callcenterblurbs.com/the-dreaded-15-minute-break/</link>
		<comments>http://callcenterblurbs.com/the-dreaded-15-minute-break/#comments</comments>
		<pubDate>Mon, 21 Jul 2008 11:43:00 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Call Center Script Article]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Call Center Agent]]></category>
		<category><![CDATA[Call Center Agent Break]]></category>
		<category><![CDATA[Call Center Break]]></category>
		<category><![CDATA[Call Center Operations]]></category>
		<category><![CDATA[Call Center Script]]></category>
		<category><![CDATA[Manage Time as Agents]]></category>
		<category><![CDATA[Shift Break]]></category>

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		<description><![CDATA[It’s your first break after a few hours on the phone and you only have 15minutes!  Oh my! What a dilemma.  You want to just get out of your chair and do more than just stretch.  Are you hungry?  Are you a smoker?  Perhaps you want to check your personal email? Do you ...]]></description>
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		<title>Keeping Agents with a Training Bond</title>
		<link>http://callcenterblurbs.com/keeping-agents-with-a-training-bond/</link>
		<comments>http://callcenterblurbs.com/keeping-agents-with-a-training-bond/#comments</comments>
		<pubDate>Wed, 16 Jul 2008 22:24:00 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Call Center Script Article]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[Call Center Agent]]></category>
		<category><![CDATA[Call Center Script]]></category>
		<category><![CDATA[Call Center Training]]></category>
		<category><![CDATA[Foundation Skills Training]]></category>
		<category><![CDATA[Training Bond]]></category>

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		<description><![CDATA[It is a strategy that most companies adopt to keep people in the company for at least 3 to 6 months.  This assures that training hours weren’t wasted and is a way to cut down “No Call No Shows” during this stage.   It is sometimes referred as a retention tool.  In ...]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Web Based Software: Raising English Proficiency</title>
		<link>http://callcenterblurbs.com/web-based-software-raising-english-proficiency/</link>
		<comments>http://callcenterblurbs.com/web-based-software-raising-english-proficiency/#comments</comments>
		<pubDate>Mon, 14 Jul 2008 23:22:16 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Call Center Script Article]]></category>
		<category><![CDATA[Communication Skills]]></category>
		<category><![CDATA[Call Center Script]]></category>
		<category><![CDATA[Learning English]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/?p=69</guid>
		<description><![CDATA[IBM&#8217;s India Research Laboratory has a web-based software that initially was developed for a call center in India to raise its agent&#8217;s English proficiency. The tool seems to be like a real time online game that makes learning more fun.
Read My Full Article at Call Center Script.
Post has been written for Call ...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>Speech Analytics to Protect Private Information</title>
		<link>http://callcenterblurbs.com/speech-analytics-to-protect-private-information/</link>
		<comments>http://callcenterblurbs.com/speech-analytics-to-protect-private-information/#comments</comments>
		<pubDate>Tue, 08 Jul 2008 14:24:00 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Call Center Script Article]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Call Center Script]]></category>
		<category><![CDATA[Call Center Technology]]></category>
		<category><![CDATA[IBM Research Labs]]></category>
		<category><![CDATA[Know More Media]]></category>
		<category><![CDATA[Protect Private Information]]></category>
		<category><![CDATA[Speech Analytics]]></category>

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		<description><![CDATA[IBM Research Labs has developed new technology to mask and protect private information captured by call centers. It utilizes speech analytics to identify sensitive data that can only be accessed by authorized personnel.
Read my full article
Post has been written for Call Center Script, a blog within the Know More Media ...]]></description>
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		<slash:comments>0</slash:comments>
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		<title>I&#8217;m Writing Again</title>
		<link>http://callcenterblurbs.com/im-writing-again/</link>
		<comments>http://callcenterblurbs.com/im-writing-again/#comments</comments>
		<pubDate>Fri, 04 Jul 2008 01:15:04 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Blog & Personal Updates]]></category>
		<category><![CDATA[Call Center Script Article]]></category>
		<category><![CDATA[Call Center Script]]></category>
		<category><![CDATA[Call Center Technology]]></category>
		<category><![CDATA[Contact Center Technology]]></category>
		<category><![CDATA[Foundation Skills Training]]></category>
		<category><![CDATA[Home Based Agent]]></category>
		<category><![CDATA[Know More Media]]></category>
		<category><![CDATA[Train English in Call Centers]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/im-writing-again/</guid>
		<description><![CDATA[The executives at Call Center Script still wants me in the team.  This is such great news!  They were very understanding and was kind enough to give me an alternative option for me to be able to plan my posts.  Hurray!
So, there were just a few posts this week and ...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Utilizing your Team Building Funds Wisely</title>
		<link>http://callcenterblurbs.com/utilizing-your-team-building-funds-wisely/</link>
		<comments>http://callcenterblurbs.com/utilizing-your-team-building-funds-wisely/#comments</comments>
		<pubDate>Tue, 01 Apr 2008 17:06:00 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Call Center Script Article]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[Work Environment]]></category>
		<category><![CDATA[Call Center Agent]]></category>
		<category><![CDATA[Call Center Script]]></category>
		<category><![CDATA[Know More Media]]></category>
		<category><![CDATA[Team Building]]></category>

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		<description><![CDATA[It is important for a team of call center agents to get together as a group and celebrate their success or just to know more about the newest member. Funds are always budgeted for team buildings and the call center or operations manager is in charge of allocating this on ...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Elevator Wait Causes Tardiness</title>
		<link>http://callcenterblurbs.com/elevator-wait-causes-tardiness/</link>
		<comments>http://callcenterblurbs.com/elevator-wait-causes-tardiness/#comments</comments>
		<pubDate>Tue, 01 Apr 2008 06:42:00 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Call Center Script Article]]></category>
		<category><![CDATA[Work Environment]]></category>
		<category><![CDATA[Call Center Lateness]]></category>
		<category><![CDATA[Call Center Script]]></category>
		<category><![CDATA[Know More Media]]></category>
		<category><![CDATA[Tardiness at Work]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/elevator-wait-causes-tardiness/</guid>
		<description><![CDATA[I don’t understand why a building would even allow their office space to be leased by many call centers and not even plan or consider elevator traffic. If I were to do this, I’m sure to tell my architect to think whether three elevators are enough to handle the volume ...]]></description>
		<wfw:commentRss>http://callcenterblurbs.com/elevator-wait-causes-tardiness/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Work at Home as a Strategy for BCP</title>
		<link>http://callcenterblurbs.com/work-at-home-as-a-strategy-for-bcp/</link>
		<comments>http://callcenterblurbs.com/work-at-home-as-a-strategy-for-bcp/#comments</comments>
		<pubDate>Sun, 09 Mar 2008 13:33:00 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Call Center Script Article]]></category>
		<category><![CDATA[Employment]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Business Continuity]]></category>
		<category><![CDATA[Call Center Script]]></category>
		<category><![CDATA[Disaster Recovery Strategy in Call Centers]]></category>
		<category><![CDATA[Know More Media]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/work-at-home-as-a-strategy-for-bcp/</guid>
		<description><![CDATA[Business Continuity Planning (BCP) is critical to any call center business.  Knowing where to route your calls in case your systems go down or an event has transpired which led to an increase in absenteeism in your workforce is one plan.
Read my full article
Post has been written for Call Center ...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>News on Unemployment, Blog Theme for Call Centers</title>
		<link>http://callcenterblurbs.com/news-on-unemployment-blog-theme-for-call-centers/</link>
		<comments>http://callcenterblurbs.com/news-on-unemployment-blog-theme-for-call-centers/#comments</comments>
		<pubDate>Mon, 18 Feb 2008 04:10:57 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Call Center Script Article]]></category>
		<category><![CDATA[Employment]]></category>
		<category><![CDATA[Work Environment]]></category>
		<category><![CDATA[Blog Review]]></category>
		<category><![CDATA[Call Center Script]]></category>
		<category><![CDATA[Know More Media]]></category>
		<category><![CDATA[Outsourcing]]></category>
		<category><![CDATA[Quality]]></category>
		<category><![CDATA[Unemployment]]></category>
		<category><![CDATA[Wordpress]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/news-on-unemployment-blog-theme-for-call-centers/</guid>
		<description><![CDATA[Well, I&#8217;ve managed to fix my schedule to make sure I keep on writing regularly in Call Center Script plus keep my day job (without losing focus).  Weekends have now been focused on writing articles for the network.  Oh, don&#8217;t worry I still have pretty much a personal life, with ...]]></description>
		<wfw:commentRss>http://callcenterblurbs.com/news-on-unemployment-blog-theme-for-call-centers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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		<title>Recruitment, Termination and Pay Structure</title>
		<link>http://callcenterblurbs.com/recruitment-termination-and-pay-structure/</link>
		<comments>http://callcenterblurbs.com/recruitment-termination-and-pay-structure/#comments</comments>
		<pubDate>Sun, 10 Feb 2008 14:17:39 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Call Center Script Article]]></category>
		<category><![CDATA[Employment]]></category>
		<category><![CDATA[Agent Recruitment]]></category>
		<category><![CDATA[Call Center Script]]></category>
		<category><![CDATA[Dollar Exchange in Philippine Call Centers]]></category>
		<category><![CDATA[Know More Media]]></category>
		<category><![CDATA[Pay Structure in Call Centers]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/recruitment-termination-and-pay-structure/</guid>
		<description><![CDATA[It has been a very eventful week at work.  Too much I would say and the stress is seriously getting into my nerves.  As I lead my double life (executive at night and writer at night &#8212; or should it the other way around considering I work at night), I ...]]></description>
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		<slash:comments>0</slash:comments>
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