15 July 2008  Call Center Script Article, Communication Skills

IBM’s India Research Laboratory has a web-based software that initially was developed for a call center in India to raise its agent’s English proficiency. The tool seems to be like a real time online game that makes learning more fun.
Read My Full Article at Call Center Script.

26 August 2006  Advice Column, Call Center Script Article

Thanks Lee for submitting your question!  I’ve managed to post my advice in the Call Center Script blog.  Here is an excerpt for you to read.
“As agents, we interact with different personalities over the phone everyday.  Some are easy and uneventful, but there will always be that day when you just have …

12 March 2006  Call Center Script Article

Wow!  A staggering 11,000 visitors for the month of February!  Call Center Script has had about 24,000 page views, thanks to the great marketing team of KnowMoreMedia and the audience who stops by to read an article or two.
The good news is that we are gaining ground on getting …

11 February 2006  Call Center Script Article

Well, I’ve been busy writing and receiving emails from readers.  If you have time to visit and read on, go to Call Center Script (www.callcenterscript.com).  Articles that I’ve written are the following:

Scripts.  Do they help the agent or the customer - This will come out in 3 parts.  The first …