19 April 2010  Call Center Carnival, Operations

Welcome to the April 19, 2010 edition of the Call Center Blurbs carnival.

11 January 2010  CSAT, Call Center Carnival

Welcome to the 5th edition of the carnival. I know this is really delayed but things have been really hectic lately. Not a good excuse but here it is. We only have two submissions and hoping that we can get more on the future editions.

28 December 2009  Call Center Carnival, Human Resources, Operations

Happy holidays everyone! Welcome to the fourth edition of the Call Center Blurbs Carnival.

14 December 2009  Call Center Carnival

This edition’s contributors presented us a video of a call center that rocks their customers, reminds us what we would do if we didn’t fail, which is great when motivating call center agents, and remember that feelings can be kept at a minimum when dealing with customers.

30 November 2009  Call Center Carnival, Human Resources, Industry News, Training

Welcome to the second edition of the Call Center Blurbs Carnival! Not all of the submissions have been included in this edition since they are not related to the main content of the blog. If a post has been submitted that can be useful to the readers such as training sessions that can be taken, then this will be included. I’ve added some of my own discoveries to this carnival to spruce up this issue.

16 November 2009  Call Center Carnival, Human Resources, Training

Welcome to the first edition of the Call Center Blurbs Carnival! This edition is a good mix from our contributors focused on job interviews and a view on the industry from India. Thank you to those who contributed.

3 November 2009  Blog & Personal Updates, Call Center Carnival

With so much content out there being written by other call center bloggers, I decided to create a blog carnival to present their thoughts on the industry. Introducing the Call Center Blurbs Carnival!