17 October 2008
Employment, Job Posting
About 60% of my readers in Call Center Script contact me for job openings and different tips on how to pass exams and training to make sure they get the job. Out of the 60%, about 40% ask about home based jobs within the industry.
I’d like to help them get …
21 July 2008
Call Center Script Article, Operations
It’s your first break after a few hours on the phone and you only have 15minutes! Oh my! What a dilemma. You want to just get out of your chair and do more than just stretch. Are you hungry? Are you a smoker? Perhaps you want to check your personal email? Do you …
17 July 2008
Call Center Script Article, Training
It is a strategy that most companies adopt to keep people in the company for at least 3 to 6 months. This assures that training hours weren’t wasted and is a way to cut down “No Call No Shows” during this stage. It is sometimes referred as a retention tool. In …
2 April 2008
Call Center Script Article, People, Work Environment
It is important for a team of call center agents to get together as a group and celebrate their success or just to know more about the newest member. Funds are always budgeted for team buildings and the call center or operations manager is in charge of allocating this on …
