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	<title>Call Center Blurbs &#187; Advice Column</title>
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	<link>http://callcenterblurbs.com</link>
	<description>A hub where Call Center Professionals commune to learn about the industry.</description>
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		<title>How to Handle Abusive Customers</title>
		<link>http://callcenterblurbs.com/how-to-handle-abusive-customers/</link>
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		<pubDate>Fri, 25 Aug 2006 18:55:21 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Advice Column]]></category>
		<category><![CDATA[Call Center Script Article]]></category>
		<category><![CDATA[Abusive Customers]]></category>
		<category><![CDATA[Agents]]></category>
		<category><![CDATA[Call Center Script]]></category>
		<category><![CDATA[Customer Service]]></category>

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		<description><![CDATA[Thanks Lee for submitting your question!  I&#8217;ve managed to post my advice in the Call Center Script blog.  Here is an excerpt for you to read.
&#8220;As agents, we interact with different personalities over the phone everyday.  Some are easy and uneventful, but there will always be that day when you just have ...]]></description>
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		<title>The Recruitment Process</title>
		<link>http://callcenterblurbs.com/the-recruitment-process/</link>
		<comments>http://callcenterblurbs.com/the-recruitment-process/#comments</comments>
		<pubDate>Sun, 19 Mar 2006 14:17:28 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Advice Column]]></category>
		<category><![CDATA[Human Resources]]></category>
		<category><![CDATA[Assessments]]></category>
		<category><![CDATA[Employment]]></category>
		<category><![CDATA[Job Interview]]></category>
		<category><![CDATA[Recruitment]]></category>

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		<description><![CDATA[You see a lot of job ads in the newspaper and lo and behold it tells you a call center needs 100 and even 400 agents for a program.  The good thing is that it creates a lot of jobs for the unemployed market.  One of our avid readers have ...]]></description>
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		<title>A Brief Guide for a Newbie</title>
		<link>http://callcenterblurbs.com/a-brief-guide-for-a-newbie/</link>
		<comments>http://callcenterblurbs.com/a-brief-guide-for-a-newbie/#comments</comments>
		<pubDate>Sat, 11 Feb 2006 05:52:51 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Advice Column]]></category>
		<category><![CDATA[Human Resources]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[Assessments]]></category>
		<category><![CDATA[Job Interview]]></category>
		<category><![CDATA[Recruitment]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/?p=48</guid>
		<description><![CDATA[SITUATION: &#8220;Hi, I am reading all the posting regarding anything to do with the Call Centers &#38; have also visited many web sites for the job hunters like Willow,etc. But it is still not clear for me, as to how do i start to get a job as an agent. ...]]></description>
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		<title>It&#8217;s All About You Today</title>
		<link>http://callcenterblurbs.com/its-all-about-you-today/</link>
		<comments>http://callcenterblurbs.com/its-all-about-you-today/#comments</comments>
		<pubDate>Tue, 20 Dec 2005 15:18:02 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Advice Column]]></category>
		<category><![CDATA[Blog & Personal Updates]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/?p=60</guid>
		<description><![CDATA[Today is a good day to start an advice column for call center people out there.   Most of us think that our life is only our job in the call center industry.  Well&#8230;not entirely.  I guess the point here is that you have a lot to vent about and since ...]]></description>
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