11 February 2006  Advice Column, Human Resources, Training

SITUATION: “Hi, I am reading all the posting regarding anything to do with the Call Centers & have also visited many web sites for the job hunters like Willow,etc. But it is still not clear for me, as to how do i start to get a job as an agent. …

11 February 2006  Call Center Script Article

Well, I’ve been busy writing and receiving emails from readers.  If you have time to visit and read on, go to Call Center Script (www.callcenterscript.com).  Articles that I’ve written are the following:

Scripts.  Do they help the agent or the customer – This will come out in 3 parts.  The first …

5 February 2006  Call Center Script Article

An article has been posted in the Call Center Script website.  Read on and find out the news about having a small cottage call center industry in our country.  I read the article in our local paper and it definitely interested me.
You think it’s going to fly?  Here’s the link …

2 February 2006  The Funny Side

As I prepare to write for Call Center Script, I found a link in one of their posts by another author in the blog. It is really cool and I’m sure you would like to add it into your favorites list in your browser or perhaps in your own blog.

22 January 2006  Blog & Personal Updates, People

I just wanted to thank everyone who has written, read and posted comments on my blog. Because you are valued readers, I want to ask for your opinions on what you want me to write about. I care about my readers and would like to hear from all of you.

19 January 2006  Operations, Work Environment

I’m sure you’ve heard of this phrase, time and time again. “Too many cooks spoil the broth!” But, my post today is really about “TOO MANY CHIEFS, NOT ENOUGH INDIANS!”

29 December 2005  People, The Funny Side

Most call centers do phone interviews and one of our readers have sent me a list of some of the answers she received during the session. Please don’t take offense people…this is just to share what is out there. It happens…no one is perfect.

27 December 2005  Advice Column, Human Resources

Received this from an anonymous reader asking about resignations.

THE SITUATION: “Have you ever resigned from a call center and tried looking for another job BUT yet you find yourself looking for the same job but another call center?” (edited) – Anonymous

Tsk tsk tsk. The answer is yes. Mind you…we …

25 December 2005  People

HO! HO! HO!  Christmas has arrived!  Happy Holidays everyone!
My hats off to all call center personnel who are working today and the next few days till new year!  Everyone in the outsourced industry and even those serving 24×7 knows that work doesn’t stop on these holidays.
I’ll drink one for all …

20 December 2005  Advice Column, Blog & Personal Updates

Today is a good day to start an advice column for call center people out there.   Most of us think that our life is only our job in the call center industry.  Well…not entirely.  I guess the point here is that you have a lot to vent about and since …

20 December 2005  People

Okay, I’ve been getting more emails lately and they’ve been asking advice.  This is a good sign.  Thanks to all of those who have been writing.  I will do my best in giving you as much knowledge as possible. 
I’ve decided.  I will add more stuff on this blog and …

15 December 2005  Operations, Work Environment

In a call center environment, specifically the outsourcing scene, managers meet a lot of clients and handle more than one client / program at a time.  This is usually by the directors of the company or perhaps by support groups.  So, how do they do it without going insane?
Sheer focus …

15 December 2005  People

Whew! It’s been a very busy month for me (talk about not writing for almost a month – my apologies). As you all know, the industry eats up too much of our lives (almost).

21 November 2005  The Funny Side

On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: “I haven’t got a pen, so I’m steaming up the window to write the number on”.

19 November 2005  Operations, Work Environment

Callcenterscript.com has launched their first contest and will run till December 15 this year! What’s in store for those who join? An iPod Shuffle! Cool eh?