1 November 2006  Training

It is interesting to note that there is still interest amongst the “virgins” to apply for a job in the industry, despite of the negativity tied to it.
I received an email from someone who is motivated to enter the call center industry.  It is obvious she is willing to learn …

9 October 2006  People

I am now a full pledged training and quality leader.  Yes, I now handle two departments and have about 100+ people under my leadership.  It’s interesting that my boss called me "a good leader".  I absolutely love it.
It’s been 2 weeks and within the clutter and noise that my job …

26 August 2006  Advice Column, Call Center Script Article

Thanks Lee for submitting your question!  I’ve managed to post my advice in the Call Center Script blog.  Here is an excerpt for you to read.
“As agents, we interact with different personalities over the phone everyday.  Some are easy and uneventful, but there will always be that day when you just have …

20 August 2006  Quality Assurance

I’ve recently started a discussion forum specifically for QA professionals in the call center industry!
Head on to Call Center QA Professionals!  Let’s start discussing your work environment, call monitoring forms and its methodologies, Six Sigma and more.  There is not much posts as of yet since I’ve only started but …

20 August 2006  Blog & Personal Updates

SIGH!  It’s been a looooong time since I’ve posted here and I feel so guilty.  But, I have a valid excuse.  WORK!
Yeah yeah, I know.  It’s a poor excuse for some of you, but the transition phase was really harsh.  Right now, I can relax a little bit and have …

18 June 2006  Blog & Personal Updates

This will be a very simple post.  I need to let it out for now.
The reason I haven’t had the chance to write for the past few weeks is because of my new role.  I’ve been trying to transition everything to my new replacement and I’m heading on to new …

24 May 2006  Lifestyle

A lot of us who are in the Asia Pacific region handling American accounts usually work at night.  This has been the case for years and it is good news to all nocturnals such as myself.  This is why I joined the industry. 
But, just recently there are countries that are …

30 April 2006  Advice Column

QUESTION: “Hi! I’m a newbie to the call center industry. I’ve read  an ad hiring for a home-based csr and it caught my interest because im a single parent with a 16 month old baby. I want to earn from home and at the same time take care of my baby. …

15 April 2006  Blog & Personal Updates, Call Center Script Article

I’ve been meaning to change the categories and organize the Call Center Script blog website, but I’ve had the challenge of ensuring I don’t delete any of the previous posts.  Perhaps all I need is to move some that have minimal content and place it into sub-categories.
I’ve been very busy …

26 March 2006  Call Center Script Article

How do we manage home based call center agents?  This has been a question in my mind and have noticed that there isn’t any support for these agents.  This is something I write for call center managers out there who are entrepreneurs in getting small call centers up and running.  …

19 March 2006  Advice Column, Human Resources

You see a lot of job ads in the newspaper and lo and behold it tells you a call center needs 100 and even 400 agents for a program.  The good thing is that it creates a lot of jobs for the unemployed market.  One of our avid readers have …

18 March 2006  Call Center Script Article

I’ve managed to test run Blog Influence today and tried it on my blog and Call Center Script. Of course it is expected that the latter won by the thousands.
Statistics stated the following:
Blogs Linking: 59
Post Linking: 1,201
Yahoo Webs Linking: 2,570
Google Page Rank: 4
Below you will find the banner that states …

12 March 2006  Call Center Script Article

Wow!  A staggering 11,000 visitors for the month of February!  Call Center Script has had about 24,000 page views, thanks to the great marketing team of KnowMoreMedia and the audience who stops by to read an article or two.
The good news is that we are gaining ground on getting more …

6 March 2006  Call Center Script Article

Things have been moving forward in the call center script realm.  More readers have been dropping by to read articles and we are writing more content for those interested in knowing more.  Here is just a partial list of what has transpired.
Recruitment of Call Center Personnel
Changing the Face of Customer …

12 February 2006  People

Writing daily and getting as much content in a call center blog can be very tiring yet fulfilling.  I absolutely love writing and getting some advice out there to people who are asking. 
As part of my daily task as an official blogger, I research and go through other personal …