28 November 2008
Training
Okay, we now have the next schedules for my webinar. Entitled “Maximize your Success in Getting a Job in the Call Center Industry”, I will be discussing the recruitment process of most centers in the country plus give tips on some interview questions.
This is still at no cost to you. …
28 November 2008
People, Work Environment
It was rather disappointing but not surprising to see, that the word “stress” is being searched on the Internet and Google happens to show this blog within the search results. Interesting.
For someone who has been in the industry for quite some time, I agree it is rather a stressful job. …
9 November 2008
Employment, Training
Thank you to everyone who participated in my webinar, Maximize Your Success: Getting a Job in the Call Center Industry. It was a blast! I read the survey results and it was all positive. They found it very helpful and the tips and advice were going to be shared to …
3 November 2008
Employment
To respond to the overwhelming emails asking about the Call Center recruitment process, I will be conducting a FREE webinar called “Maximize Your Success in Getting a Job in the Call Center Industry” this coming Saturday, November 8 at 4PM Manila time.
This webinar aims to:
Orient participants on the standard call …
19 October 2008
Blog & Personal Updates
To my valuable readers,
The discussion forum is now active for you to start posting. I’ll regularly check the forum and will give my two cents on some topics (plus remove spam). If it’s valuable to the rest of the readers, then I will summarize and post an article about the …
19 October 2008
Work Environment
When I spoke about the dress code early this year, it was pretty standard. Agents could wear casual clothing like jeans and management have to power dress as expected. I did mention that the policy should reflect the company’s culture.
I’ve noticed that it is changing. As I cruise through the …
19 October 2008
Employment
My original article, Call Center Agent: Interview Questions have been the most popular amongst my readers. Even after a year, the emails are still coming in from all parts of the world. The questions are the same. ”Can you help me pass an interview? I really want to become a call …
19 October 2008
Industry News, Training
“TeleDevelopment Services, Inc announces its partnership with The Call Center School to provide comprehensive training and certification programs for all levels of call center professionals.” -Official Press Release
I’ve personally worked closely with TDS for a couple of years and the relationship was very good. Going through several training organizations, they’ve always …
17 October 2008
Employment, Job Posting
About 60% of my readers in Call Center Script contact me for job openings and different tips on how to pass exams and training to make sure they get the job. Out of the 60%, about 40% ask about home based jobs within the industry.
I’d like to help them get …
17 October 2008
Employment, Job Posting
Ingenium Executive Search is in need of Customer Service Reps for a UK multinational company. The firm in need of the position is located in Tektite, Ortigas Center, Pasig City. Qualifications include:
6 months call center experience
college graduate
very good English communication skills
As this is an urgent post, you can get in …
