9 November 2009  People, The Funny Side

Only the call center industry will you find one of the funniest bloopers reported by the agents themselves. It’s interesting to note that the same people who stress over these mistakes can laugh at it during a smoke break. Here are some bloopers that have been posted in cyberspace.

3 November 2009  Blog & Personal Updates, Call Center Carnival

With so much content out there being written by other call center bloggers, I decided to create a blog carnival to present their thoughts on the industry. Introducing the Call Center Blurbs Carnival!

31 October 2009  Featured, Industry News

November 2009 is the month when Adaptive Technology for the Rehabilitation, Integration and Empowerment of the Visually Impaired Inc.’s (ATRIEV) call center is fully operational supported by visually impaired call center agents.  A first in the Philippines, the site has special call center software to translate displayed text into speech, …

25 October 2009  Blog & Personal Updates, Featured

Nope. You didn’t make a mistake visiting the site. You’ve probably clicked on an external blogroll link who linked back to this site, expecting a blog full of posts about the Call Center industry. I have good and bad news.

24 October 2009  Blog & Personal Updates

I’ve been traveling on a rough road for the past few months and writing has been hampered with other responsibilities. The posts, as you’ve all noticed, have been erratic. anaged to plan my posts and have scheduled it accordingly which will start in the next few weeks. So, I thought it would be great to have a new look and home for the new and improved Call Center Blurbs blog.

25 September 2009  Advice Column, Blog & Personal Updates, Publications

My writing world is expanding and I am going to enter the world of print. I’ve been fortunate enough to be given the chance to write for Pilipinas Bulletin, a newspaper that launched a few months ago. Branded as the “Country’s National Transrail Newspaper”, they distribute around 20,000 copies to MRT stations in the afternoon. I was told that they will expand to the LRT stations as well.

28 August 2009  Employment

Here is an update on Praebeo today.  They’ve opened up their BPO Executive Search division.
Okay, so it’s another head hunter amongst the dozen (even more) of recruitment firms in the Philippines, so what’s new?
The managing partners of the company has been in the industry since it penetrated the market years …

15 April 2009  Employment, Job Posting

A human resources company, Praebeo Resources is one of the newest recruitment firms that focuses on BPO companies here in the Philippines.

It is the first of its kind in the country that offers online call center training within a virtual classroom environment.  No it’s not run on a WBT …

4 December 2008  Publications

One lazy day, I was surfing the channels trying to look for something interesting to watch.  Alas! One show caught my attention.  Mumbai Calling.

HBO Signature (Asia) just premiered a comedy TV series that focuses on the call center industry within India.  It tells a story of a UK born Indian who …

28 November 2008  Training

Okay, we now have the next schedules for my webinar.  Entitled “Maximize your Success in Getting a Job in the Call Center Industry”, I will be discussing the recruitment process of most centers in the country plus give tips on some interview questions.
This is still at no cost to you.  …

28 November 2008  People, Work Environment

It was rather disappointing but not surprising to see, that the word “stress” is being searched on the Internet and Google happens to show this blog within the search results.  Interesting.
For someone who has been in the industry for quite some time, I agree it is rather a stressful job.  …

9 November 2008  Employment, Training

Thank you to everyone who participated in my webinar, Maximize Your Success: Getting a Job in the Call Center Industry.  It was a blast!  I read the survey results and it was all positive.  They found it very helpful and the tips and advice were going to be shared to …

3 November 2008  Employment

To respond to the overwhelming emails asking about the Call Center recruitment process, I will be conducting a FREE webinar called “Maximize Your Success in Getting a Job in the Call Center Industry” this coming Saturday, November 8 at 4PM Manila time.

This webinar aims to:

Orient participants on the standard call …

19 October 2008  Blog & Personal Updates

To my valuable readers,
The discussion forum is now active for you to start posting.  I’ll regularly check the forum and will give my two cents on some topics (plus remove spam).  If it’s valuable to the rest of the readers, then I will summarize and post an article about the …

19 October 2008  Work Environment

When I spoke about the dress code early this year, it was pretty standard.  Agents could wear casual clothing like jeans and management have to power dress as expected.  I did mention that the policy should reflect the company’s culture.

I’ve noticed that it is changing.  As I cruise through the …