21 March 2005  People

Since call centers sprouted in the industry, everyone wanted to join the band wagon. 
Everybody wanted to get in because it pays more than the industry standard.  An agent for example can earn a basic salary of P11,000 per month. Wow! That’s pretty good.  A bank teller might only earn 9,000 …

11 March 2005  Work Environment

There is one basic rule that everyone who enters in the call center must remember. SPEAK IN ENGLISH. I’ve been to several call centers and each and every one of them had this basic rule. This doesn’t mean we have to forget our native language but it is required because of the job.

6 March 2005  Lifestyle, Training, Work Environment

Day 1 in the call center industry started about 4 years ago for me. The industry was starting to boom and companies in the U.S. were starting to see the potential of the Philippines to outsource their day to day operations.