Well, I’ve been busy writing and receiving emails from readers. If you have time to visit and read on, go to Call Center Script (www.callcenterscript.com). Articles that I’ve written are the following:
- Scripts. Do they help the agent or the customer – This will come out in 3 parts. The first one has been published.
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- The Right Fit for Work at Home Agents – Factors to consider before entering into the home based call center business. A simple list is available for reading.
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- Call Center People in Print – a group here in Manila has published a FREE call center magazine and I will be contributing some articles in the near future. It’s pretty cool since it features the people in the industry.
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Do share the articles to your colleagues and keep on sending your questions for the Call Center Advice Column.
Posts have been written for Call Center Script, a blog within the Know More Media blogging network.
