Well, I’ve been busy writing and receiving emails from readers.  If you have time to visit and read on, go to Call Center Script (www.callcenterscript.com).  Articles that I’ve written are the following:

1. Scripts.  Do they help the agent or the customer - This will come out in 3 parts.  The first one has been published.      Permalink for this article

2. The Right Fit for Work at Home Agents - Factors to consider before entering into the home based call center business.  A simple list is available for reading.
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3. Call Center People in Print - a group here in Manila has published a FREE call center magazine and I will be contributing some articles in the near future.  It’s pretty cool since it features the people in the industry.
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Do share the articles to your colleagues and keep on sending your questions for the Call Center Advice Column.