QUESTION: “Hi! I’m a newbie to the call center industry. I’ve read  an ad hiring for a home-based csr and it caught my interest because im a single parent with a 16 month old baby. I want to earn from home and at the same time take care of my baby. Can you give me some advice on where to start? I’m planning to enroll this coming May to a call training career workshop after that what. Thank you for taking time reading my email.” – Liz

Welcome to the world of home based call centers Liz!  It’s exciting, new in the country and definitely a perfect fit for you.  So, what is next?  Usually a lot of training organizations are connected to call centers that will hire you after you graduate.  Check first with the company who is conducting the workshop.  If not, then you can talk to the facilitator – I’m sure he has his connections.

• Once you have that in place, all you need is a computer at your house and a DSL connection.
• Now, you are hired.  All you have to do is to ask for all the requirements needed to be installed in your PC.  Usually the company will give you all the necessary tools needed (software, hardware, headsets, etc.) to do your job.
• Training – expect them to train you in the account.  Whether it be outbound or inbound, training is necessary.  It just usually takes a couple of days for the former and a few weeks for inbound accounts.

That’s it!  It’s fairly easy.  My only advice is to take your training seriously since you are new to the industry.  This is going to be your stepping stone to success.  All you need to next is log-in, talk to the person on the other line and you will be paid.

Image courtesy of Shane Robinson's Flickr Photostream