In a call center environment, specifically the outsourcing scene, managers meet a lot of clients and handle more than one client / program at a time.  This is usually by the directors of the company or perhaps by support groups.  So, how do they do it without going insane?

Sheer focus and constant communication! I hear some of you saying time management.  True…this is indeed something you need as well but even if your schedule is filled, there is no way for someone to keep up with the numerous meetings.

FOCUS!  Learn and keep yourself focused on client and job expectations.  If you know what you need to do, just focus on the list of tasks and responsibilities tied to it.  Don’t be a martyr and schedule more stuff as needed, thinking you’re helping. Nope, if you lose track, then your life will be seriously endangered…and I’m not even talking about the personal side of things.  I suggest that you create a document that will spell out metrics or expectations so that you can refer to them once in a while.  A list of reports as well. 

CONSTANT COMMUNICATION.   Every time there is an update, issue or simply dropping a note to a client goes a long way.  If you are aware of what’s going on in an account, then you’re good to go.  Most importantly, if you’re handling a team or a supervisor, hold short updates or meetings so that you are constantly in the loop.

This is very generic and suggestions on how you can manage multiple clients and accounts.  You can have a longer list or perhaps other ideas.  Let’s all share them so that I can update this thread.