Comments for Call Center Blurbs http://callcenterblurbs.com A hub where Call Center Professionals commune to learn about the industry. Wed, 20 Apr 2011 08:48:36 +0000 http://wordpress.org/?v=2.9.2 hourly 1 Comment on Normal Day Shift by phia http://callcenterblurbs.com/normal-day-shift/comment-page-1/#comment-1577 phia Wed, 20 Apr 2011 08:48:36 +0000 http://callcenterblurbs.com/normal-day-shift/#comment-1577 is this dayshift call cntr in the phils? is this dayshift call cntr in the phils?

]]> Comment on Why is Stress Synonymous to Call Centers? by Two Eight http://callcenterblurbs.com/why-is-stress-synonymous-to-call-centers/comment-page-1/#comment-1487 Two Eight Sat, 26 Mar 2011 16:51:31 +0000 http://callcenterblurbs.com/why-is-stress-synonymous-to-call-centers/#comment-1487 I work for Bell, in a call center, it's a horrible job. Can't really quit and find a new one because I have people in my life that I have to, and want to, take care of. But here, the management is poorly educated/trained to say the least, they're insensitive, over-demanding, emotionless, and arrogant. The company itself has almost NO human factor, we're just "bodies" in seats. People are even fired because they don't meet the sales quotas. In essence, the company doesn't care how you treated your customer, as long as you made it quick and got a sale out of it. People here are angry, tired, emotional wrecks. But I doubt anything will change in the near future. It costs too much money to care apparently. I work for Bell, in a call center, it’s a horrible job. Can’t really quit and find a new one because I have people in my life that I have to, and want to, take care of. But here, the management is poorly educated/trained to say the least, they’re insensitive, over-demanding, emotionless, and arrogant. The company itself has almost NO human factor, we’re just “bodies” in seats. People are even fired because they don’t meet the sales quotas. In essence, the company doesn’t care how you treated your customer, as long as you made it quick and got a sale out of it. People here are angry, tired, emotional wrecks. But I doubt anything will change in the near future. It costs too much money to care apparently.

]]> Comment on A Brief Guide for a Newbie by Mark Rollag http://callcenterblurbs.com/a-brief-guide-for-a-newbie/comment-page-1/#comment-705 Mark Rollag Wed, 27 Oct 2010 03:05:02 +0000 http://callcenterblurbs.com/?p=48#comment-705 The hiring process for a call center agent is one of the most important aspects of managing a call center. We use special tools to help our managers understand the strengths of an applicant. We never want to hire a person just becuase we need to put a body in a call center seat. That never helps the client, our company or the person that we hired. The hiring process for a call center agent is one of the most important aspects of managing a call center. We use special tools to help our managers understand the strengths of an applicant. We never want to hire a person just becuase we need to put a body in a call center seat. That never helps the client, our company or the person that we hired.

]]> Comment on A Brief Guide for a Newbie by Audie Sibell http://callcenterblurbs.com/a-brief-guide-for-a-newbie/comment-page-1/#comment-693 Audie Sibell Sat, 23 Oct 2010 08:56:11 +0000 http://callcenterblurbs.com/?p=48#comment-693 Long time reader / first time poster. Really enjoying reading the blog, keep up the good work. Will definitely start posting more in the near future. Long time reader / first time poster. Really enjoying reading the blog, keep up the good work. Will definitely start posting more in the near future.

]]> Comment on Pilipinas Bulletin: My Journey to the World of Print by alenpavuf1975 http://callcenterblurbs.com/pilipinas-bulletin-my-journey-to-the-world-of-print/comment-page-1/#comment-402 alenpavuf1975 Fri, 06 Aug 2010 03:03:45 +0000 http://callcenterblurbs.com/pilipinas-bulletin-my-journey-to-the-world-of-print/#comment-402 i came across callcenterblurbs.com from yahoo, here is a great site i will be visiting often. my name Kristen Jones , present working in Atlanta .Very glad to know everybody on callcenterblurbs.com. I think i will learn a lot from you people. i came across callcenterblurbs.com from yahoo, here is a great site i will be visiting often.
my name Kristen Jones , present working in Atlanta .Very glad to know everybody on callcenterblurbs.com. I think i will learn a lot from you people.

]]> Comment on Call Center Blurbs Carnival: 2nd Edition by Jam Mayer-Flores http://callcenterblurbs.com/call-center-blurbs-carnival-second-edition/comment-page-1/#comment-315 Jam Mayer-Flores Sun, 30 May 2010 06:16:37 +0000 http://callcenterblurbs.com/?p=269#comment-315 Rahul - you can email me to give me more info on your mock calls. Cheers! Rahul – you can email me to give me more info on your mock calls. Cheers!

]]> Comment on Call Center Blurbs Carnival: 2nd Edition by Jam Mayer-Flores http://callcenterblurbs.com/call-center-blurbs-carnival-second-edition/comment-page-1/#comment-314 Jam Mayer-Flores Sun, 30 May 2010 06:16:06 +0000 http://callcenterblurbs.com/?p=269#comment-314 Rahul - need more info to help you out with your mock calls. email me at callcenterph at gmail so i can assist you further. thanks for dropping by! Rahul – need more info to help you out with your mock calls. email me at callcenterph at gmail so i can assist you further. thanks for dropping by!

]]> Comment on A New Player: Praebeo Resources by TheOWL http://callcenterblurbs.com/praebeo-resources/comment-page-1/#comment-311 TheOWL Fri, 28 May 2010 04:29:15 +0000 http://callcenterblurbs.com/praebeo-resources/#comment-311 Be part of an elite team of professionals whose work is always geared towards excellence. We're looking for 500 Call Center Agents for our Outbound Sales and Australian (Day-Shift) Accounts. This is an URGENT Requirment! Interested applicants may send their resumes to info@oneworldlc.com or may go straight to the OWL Headquarters located at 21st floor Cybergate Tower 3 Robinsons Pioneer Street Mandaluyong City from Office Hours: Mondays-Fridays 10am-4pm only Contact Person: Jerz Oliveria Mobile #: +63 917 595 2489 Please visit our website: www.oneworldlc.com | www.oneworldlearning.ning.com Hope to see you! Be part of an elite team of professionals whose work is always geared towards excellence.

We’re looking for 500 Call Center Agents for our Outbound Sales and Australian (Day-Shift) Accounts.

This is an URGENT Requirment!

Interested applicants may send their resumes to info@oneworldlc.com or may go straight to the OWL Headquarters located at 21st floor Cybergate Tower 3 Robinsons Pioneer Street Mandaluyong City from

Office Hours: Mondays-Fridays 10am-4pm only
Contact Person: Jerz Oliveria
Mobile #: +63 917 595 2489

Please visit our website: http://www.oneworldlc.com | http://www.oneworldlearning.ning.com

Hope to see you!

]]> Comment on Blog Purpose by outsourcing providers Philippines http://callcenterblurbs.com/blog-purpose/comment-page-1/#comment-267 outsourcing providers Philippines Fri, 21 May 2010 07:54:08 +0000 http://callcenterblurbs.com/?page_id=2#comment-267 Great blog. The call center industry is booming, and many job applicants want a piece of the pie. However, they can't get into the industry unprepared, so blogs from experienced agents like you will be really helpful to them. Keep it up! Great blog. The call center industry is booming, and many job applicants want a piece of the pie. However, they can’t get into the industry unprepared, so blogs from experienced agents like you will be really helpful to them. Keep it up!

]]> Comment on Call Center Blurbs Carnival: 2nd Edition by Rahul Parkash http://callcenterblurbs.com/call-center-blurbs-carnival-second-edition/comment-page-1/#comment-265 Rahul Parkash Thu, 20 May 2010 09:50:30 +0000 http://callcenterblurbs.com/?p=269#comment-265 Hey hi there, actually i am having problems giving mock calls. can u please tell me the easiest way to do it.. Hey hi there, actually i am having problems giving mock calls. can u please tell me the easiest way to do it..

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