I’ve added an additional category to this blog - Commendations. This is a good way to start a list of stories and commendations that call center agents have received from their customers.  I expect this to grow fast and ask from you guys to submit your own or of a colleague / friend.

To start off, I was on the phones today and guess what?

I received a bouquet of flowers from a customer that I helped today.  It was awesome because I received them on the same day…unexpectedly.  The note was very simple but it was something that I will remember for the rest of my career and life.

It just proves that by having genuine concern for the customer and injecting a positive attitude will go a long way.  This is definitely good Customer Experience!

I look forward to receiving your list of commendations and stories.  Just submit and I will load them here.  Take pictures of the email, note, or gifts you’ve received too.