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	<title>Call Center Blurbs &#187; Work Environment</title>
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		<title>Call Center Culture Dictates Customer Service Standards</title>
		<link>http://callcenterblurbs.com/call-center-culture-dictates-customer-service-standards/</link>
		<comments>http://callcenterblurbs.com/call-center-culture-dictates-customer-service-standards/#comments</comments>
		<pubDate>Sat, 12 Dec 2009 20:58:19 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Work Environment]]></category>
		<category><![CDATA[ACCE]]></category>
		<category><![CDATA[Annual Call Center Exhibition]]></category>
		<category><![CDATA[Call Center Videos]]></category>
		<category><![CDATA[Hot Topic]]></category>

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		<description><![CDATA[Hot Topic, a teen retail accessory store won the customer service video contest.  Their organization's culture dictates how they treat their own customers.]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Why is Stress Synonymous to Call Centers?</title>
		<link>http://callcenterblurbs.com/why-is-stress-synonymous-to-call-centers/</link>
		<comments>http://callcenterblurbs.com/why-is-stress-synonymous-to-call-centers/#comments</comments>
		<pubDate>Fri, 28 Nov 2008 10:07:26 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[People]]></category>
		<category><![CDATA[Work Environment]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/why-is-stress-synonymous-to-call-centers/</guid>
		<description><![CDATA[It was rather disappointing but not surprising to see, that the word &#8220;stress&#8221; is being searched on the Internet and Google happens to show this blog within the search results.  Interesting.
For someone who has been in the industry for quite some time, I agree it is rather a stressful job.  ...]]></description>
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		<slash:comments>8</slash:comments>
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		<title>Is the Dress Code Changing?</title>
		<link>http://callcenterblurbs.com/is-the-dress-code-changing/</link>
		<comments>http://callcenterblurbs.com/is-the-dress-code-changing/#comments</comments>
		<pubDate>Sun, 19 Oct 2008 10:57:03 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Work Environment]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/is-the-dress-code-changing/</guid>
		<description><![CDATA[When I spoke about the dress code early this year, it was pretty standard. &#160;Agents could wear casual clothing like jeans and management have to power dress as expected. &#160;I did mention that the policy should reflect the company&#8217;s culture.

I&#8217;ve noticed that it is changing. &#160;As I cruise through the ...]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Utilizing your Team Building Funds Wisely</title>
		<link>http://callcenterblurbs.com/utilizing-your-team-building-funds-wisely/</link>
		<comments>http://callcenterblurbs.com/utilizing-your-team-building-funds-wisely/#comments</comments>
		<pubDate>Tue, 01 Apr 2008 17:06:00 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Call Center Script Article]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[Work Environment]]></category>
		<category><![CDATA[Call Center Agent]]></category>
		<category><![CDATA[Call Center Script]]></category>
		<category><![CDATA[Know More Media]]></category>
		<category><![CDATA[Team Building]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/utilizing-your-team-building-funds-wisely/</guid>
		<description><![CDATA[It is important for a team of call center agents to get together as a group and celebrate their success or just to know more about the newest member. Funds are always budgeted for team buildings and the call center or operations manager is in charge of allocating this on ...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>Elevator Wait Causes Tardiness</title>
		<link>http://callcenterblurbs.com/elevator-wait-causes-tardiness/</link>
		<comments>http://callcenterblurbs.com/elevator-wait-causes-tardiness/#comments</comments>
		<pubDate>Tue, 01 Apr 2008 06:42:00 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Call Center Script Article]]></category>
		<category><![CDATA[Work Environment]]></category>
		<category><![CDATA[Call Center Lateness]]></category>
		<category><![CDATA[Call Center Script]]></category>
		<category><![CDATA[Know More Media]]></category>
		<category><![CDATA[Tardiness at Work]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/elevator-wait-causes-tardiness/</guid>
		<description><![CDATA[I don’t understand why a building would even allow their office space to be leased by many call centers and not even plan or consider elevator traffic. If I were to do this, I’m sure to tell my architect to think whether three elevators are enough to handle the volume ...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Lower Anxiety during Mock Simulations</title>
		<link>http://callcenterblurbs.com/lower-anxiety-during-mock-simulations/</link>
		<comments>http://callcenterblurbs.com/lower-anxiety-during-mock-simulations/#comments</comments>
		<pubDate>Sun, 30 Mar 2008 22:45:00 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Call Center Script Article]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[Work Environment]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/lower-anxiety-during-mock-simulations/</guid>
		<description><![CDATA[Call simulations or doing mock calls are often done during recruitment and training. It is an effective way of helping agents get more comfortable and ready for a live call. This is why the environment for them to do the simulation is important. You would all agree that this is ...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>News on Unemployment, Blog Theme for Call Centers</title>
		<link>http://callcenterblurbs.com/news-on-unemployment-blog-theme-for-call-centers/</link>
		<comments>http://callcenterblurbs.com/news-on-unemployment-blog-theme-for-call-centers/#comments</comments>
		<pubDate>Mon, 18 Feb 2008 04:10:57 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Call Center Script Article]]></category>
		<category><![CDATA[Employment]]></category>
		<category><![CDATA[Work Environment]]></category>
		<category><![CDATA[Blog Review]]></category>
		<category><![CDATA[Call Center Script]]></category>
		<category><![CDATA[Know More Media]]></category>
		<category><![CDATA[Outsourcing]]></category>
		<category><![CDATA[Quality]]></category>
		<category><![CDATA[Unemployment]]></category>
		<category><![CDATA[Wordpress]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/news-on-unemployment-blog-theme-for-call-centers/</guid>
		<description><![CDATA[Well, I&#8217;ve managed to fix my schedule to make sure I keep on writing regularly in Call Center Script plus keep my day job (without losing focus).  Weekends have now been focused on writing articles for the network.  Oh, don&#8217;t worry I still have pretty much a personal life, with ...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Rocking the Boat</title>
		<link>http://callcenterblurbs.com/rocking-the-boat/</link>
		<comments>http://callcenterblurbs.com/rocking-the-boat/#comments</comments>
		<pubDate>Sat, 01 Dec 2007 23:21:41 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Blog & Personal Updates]]></category>
		<category><![CDATA[Work Environment]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/rocking-the-boat/</guid>
		<description><![CDATA[It has been a long time since I posted here and I&#8217;ve always had an excuse.&#160; Yes, I would call it an excuse because I could&#8217;ve used my time management skills and still had time to post at least 1 article per week.&#160; But, that is the past.&#160; I am ...]]></description>
		<wfw:commentRss>http://callcenterblurbs.com/rocking-the-boat/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Too Many Cooks Spoil the Broth</title>
		<link>http://callcenterblurbs.com/too-many-cooks-spoil-the-broth/</link>
		<comments>http://callcenterblurbs.com/too-many-cooks-spoil-the-broth/#comments</comments>
		<pubDate>Thu, 19 Jan 2006 01:52:27 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Operations]]></category>
		<category><![CDATA[Work Environment]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/too-many-cooks-spoil-the-broth/</guid>
		<description><![CDATA[I'm sure you've heard of this phrase, time and time again.  "Too many cooks spoil the broth!"  But, my post today is really about "TOO MANY CHIEFS, NOT ENOUGH INDIANS!"]]></description>
		<wfw:commentRss>http://callcenterblurbs.com/too-many-cooks-spoil-the-broth/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Handling Multiple Clients</title>
		<link>http://callcenterblurbs.com/handling-multiple-clients/</link>
		<comments>http://callcenterblurbs.com/handling-multiple-clients/#comments</comments>
		<pubDate>Wed, 14 Dec 2005 17:53:59 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Operations]]></category>
		<category><![CDATA[Work Environment]]></category>
		<category><![CDATA[Client Management]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/handling-multiple-clients/</guid>
		<description><![CDATA[In a call center environment, specifically the outsourcing scene, managers meet a lot of clients and handle more than one client / program at a time.&#160; This is usually by the directors of the company or perhaps by support groups.&#160; So, how do they do it without going insane?
Sheer focus ...]]></description>
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		<slash:comments>0</slash:comments>
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