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	<title>Call Center Blurbs &#187; Webinars</title>
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		<title>Call Center Webinars: Handle Non-English Calls, Efficiency, Workforce</title>
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		<pubDate>Fri, 02 Apr 2010 18:22:01 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Communication Skills]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Quality Assurance]]></category>
		<category><![CDATA[Webinars]]></category>
		<category><![CDATA[Call Center Efficiency]]></category>
		<category><![CDATA[Call Center Webinars]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Interaction]]></category>
		<category><![CDATA[Non-English Calls]]></category>
		<category><![CDATA[Social Media]]></category>
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		<description><![CDATA[Here are some upcoming call center webinars this month and the next.  Happy learning! How to Handle Non-English Calls and Increasing Efficiency, Social Media - How your Contact Center will be Affected, The Interaction is the Experience and more!]]></description>
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		<title>Call Center Webinars: Google &amp; Contact Centers, FCR and CSAT</title>
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		<comments>http://callcenterblurbs.com/call-center-webinars-google-fcr-csat/#comments</comments>
		<pubDate>Fri, 04 Dec 2009 15:02:44 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[CSAT]]></category>
		<category><![CDATA[Webinars]]></category>
		<category><![CDATA[Call Center Webinar]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
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		<description><![CDATA[It's time for you to check out this week's list of Call Center Webinars.  All of them are on-demand webinars archived by ON24. Google and Contact Centers: Instant ROI. First Contact Resolution (FCR): Top Myths, Methods and Tips to Measure it and Improve it.  How Contact Center Customer Satisfaction Impacts the Bottom Line.]]></description>
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		<title>Learn More By Attending Call Center Webinars</title>
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		<pubDate>Fri, 20 Nov 2009 08:21:32 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
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		<category><![CDATA[Featured]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[Webinars]]></category>
		<category><![CDATA[Agent Scorecard]]></category>
		<category><![CDATA[Call Center Webinars]]></category>
		<category><![CDATA[First Call Resolution]]></category>
		<category><![CDATA[On Demand Webinars]]></category>
		<category><![CDATA[Philippine Webinars]]></category>
		<category><![CDATA[Virtual Events]]></category>
		<category><![CDATA[Webcast]]></category>
		<category><![CDATA[Work at Home]]></category>

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		<description><![CDATA[Being a business owner and manages a company that offers virtual events, I&#8217;ve managed to conduct a couple of webinars (online seminars) locally.  Being an advocate of education and technology, it would be great to post upcoming and on-demand (archived) webinars every Friday.  I&#8217;ll mostly search for free sessions but ...]]></description>
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