18 April 2010  Communication Skills, Featured, Training

With the BPO industry still thriving within the Philippines, one challenge still exists – teaching and learning the English language. Recruitment sift through thousands of applications daily yet only a few get accepted. Introducing teleTALK, the country’s foremost Computer Based English Training Program.

30 November 2009  Call Center Carnival, Human Resources, Industry News, Training

Welcome to the second edition of the Call Center Blurbs Carnival! Not all of the submissions have been included in this edition since they are not related to the main content of the blog. If a post has been submitted that can be useful to the readers such as training sessions that can be taken, then this will be included. I’ve added some of my own discoveries to this carnival to spruce up this issue.

20 November 2009  Events, Featured, Training, Webinars

Being a business owner and manages a company that offers virtual events, I’ve managed to conduct a couple of webinars (online seminars) locally.  Being an advocate of education and technology, it would be great to post upcoming and on-demand (archived) webinars every Friday.  I’ll mostly search for free sessions but …

16 November 2009  Call Center Carnival, Human Resources, Training

Welcome to the first edition of the Call Center Blurbs Carnival! This edition is a good mix from our contributors focused on job interviews and a view on the industry from India. Thank you to those who contributed.

28 November 2008  Training

Okay, we now have the next schedules for my webinar.  Entitled “Maximize your Success in Getting a Job in the Call Center Industry”, I will be discussing the recruitment process of most centers in the country plus give tips on some interview questions.
This is still at no cost to you.  …

9 November 2008  Employment, Training

Thank you to everyone who participated in my webinar, Maximize Your Success: Getting a Job in the Call Center Industry.  It was a blast!  I read the survey results and it was all positive.  They found it very helpful and the tips and advice were going to be shared to …

19 October 2008  Industry News, Training

“TeleDevelopment Services, Inc announces its partnership with The Call Center School to provide comprehensive training and certification programs for all levels of call center professionals.” -Official Press Release
I’ve personally worked closely with TDS for a couple of years and the relationship was very good.  Going through several training organizations, they’ve always …

17 July 2008  Call Center Script Article, Training

It is a strategy that most companies adopt to keep people in the company for at least 3 to 6 months.  This assures that training hours weren’t wasted and is a way to cut down “No Call No Shows” during this stage.   It is sometimes referred as a retention tool.  In …

31 March 2008  Call Center Script Article, Training, Work Environment

Call simulations or doing mock calls are often done during recruitment and training. It is an effective way of helping agents get more comfortable and ready for a live call. This is why the environment for them to do the simulation is important. You would all agree that this is …

30 March 2008  Training

There are different ways of saving on labor expense for call centers.  One way is to cross skill an agent.  There are three ways of doing it.
Read my full article

1 November 2006  Training

It is interesting to note that there is still interest amongst the “virgins” to apply for a job in the industry, despite of the negativity tied to it.
I received an email from someone who is motivated to enter the call center industry.  It is obvious she is willing to learn …

11 February 2006  Advice Column, Human Resources, Training

SITUATION: “Hi, I am reading all the posting regarding anything to do with the Call Centers & have also visited many web sites for the job hunters like Willow,etc. But it is still not clear for me, as to how do i start to get a job as an agent. …

23 September 2005  People, Training

Today I am proud to say to have met a very good team. Who is this? The training team…our story.

22 September 2005  Training

Planning and designing a module takes a lot of brainstorming and research. Though it may sound easy and not a lot of tools is needed, the different types of learning techniques make it challenging.

24 August 2005  Training

There are quite a few names for agents taking in calls before they hit the production floor and integrated into teams. Some call it Phone Lab, Transition Queue, and Hot Housing. But, basically this is when agents have the chance to practice what they learned in the training room and take in live calls.