30 November 2009
Call Center Carnival, Human Resources, Industry News, Training
Welcome to the second edition of the Call Center Blurbs Carnival! Not all of the submissions have been included in this edition since they are not related to the main content of the blog. If a post has been submitted that can be useful to the readers such as training sessions that can be taken, then this will be included. I’ve added some of my own discoveries to this carnival to spruce up this issue.
Being a business owner and manages a company that offers virtual events, I’ve managed to conduct a couple of webinars (online seminars) locally. Being an advocate of education and technology, it would be great to post upcoming and on-demand (archived) webinars every Friday. I’ll mostly search for free sessions but …
16 November 2009
Call Center Carnival, Human Resources, Training
Welcome to the first edition of the Call Center Blurbs Carnival! This edition is a good mix from our contributors focused on job interviews and a view on the industry from India. Thank you to those who contributed.
28 November 2008
Training
Okay, we now have the next schedules for my webinar. Entitled “Maximize your Success in Getting a Job in the Call Center Industry”, I will be discussing the recruitment process of most centers in the country plus give tips on some interview questions.
This is still at no cost to you. …
9 November 2008
Employment, Training
Thank you to everyone who participated in my webinar, Maximize Your Success: Getting a Job in the Call Center Industry. It was a blast! I read the survey results and it was all positive. They found it very helpful and the tips and advice were going to be shared to …
19 October 2008
Industry News, Training
“TeleDevelopment Services, Inc announces its partnership with The Call Center School to provide comprehensive training and certification programs for all levels of call center professionals.” -Official Press Release
I’ve personally worked closely with TDS for a couple of years and the relationship was very good. Going through several training organizations, they’ve always …
17 July 2008
Call Center Script Article, Training
“It is a strategy that most companies adopt to keep people in the company for at least 3 to 6 months. This assures that training hours weren’t wasted
and is a way to cut down “No Call No Shows” during this stage. It is
sometimes referred as a retention tool. In spite …
31 March 2008
Call Center Script Article, Training, Work Environment
Call simulations or doing mock calls are often done during recruitment and training. It is an effective way of helping agents get more comfortable and ready for a live call. This is why the environment for them to do the simulation is important. You would all agree that this is …
30 March 2008
Training
There are different ways of saving on labor expense for call centers. One way is to cross skill an agent. There are three ways of doing it.
Read my full article
1 November 2006
Training
It is interesting to note that there is still interest amongst the “virgins” to apply for a job in the industry, despite of the negativity tied to it.
I received an email from someone who is motivated to enter the call center industry. It is obvious she is willing to learn …
