7 December 2009  Featured, Publications, The Funny Side

Back in 2007, I featured Hazel Manzano’s Call Work blog at Call Center Script. I like the fact that she depicted the call center life within the Philippines so accurately through comics. I found her on Twitter and reconnected. She informed me that she published her first book containing most of her comic strips and is now available in National Book Store and Powerbooks. I had to get a copy and include it in my bookshelf.

9 November 2009  People, The Funny Side

Only the call center industry will you find one of the funniest bloopers reported by the agents themselves. It’s interesting to note that the same people who stress over these mistakes can laugh at it during a smoke break. Here are some bloopers that have been posted in cyberspace.

2 February 2006  The Funny Side

As I prepare to write for Call Center Script, I found a link in one of their posts by another author in the blog. It is really cool and I’m sure you would like to add it into your favorites list in your browser or perhaps in your own blog.

29 December 2005  People, The Funny Side

Most call centers do phone interviews and one of our readers have sent me a list of some of the answers she received during the session. Please don’t take offense people…this is just to share what is out there. It happens…no one is perfect.

21 November 2005  The Funny Side

On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: “I haven’t got a pen, so I’m steaming up the window to write the number on”.