9 November 2009  People, The Funny Side

Only the call center industry will you find one of the funniest bloopers reported by the agents themselves. It’s interesting to note that the same people who stress over these mistakes can laugh at it during a smoke break. Here are some bloopers that have been posted in cyberspace.

28 November 2008  People, Work Environment

It was rather disappointing but not surprising to see, that the word “stress” is being searched on the Internet and Google happens to show this blog within the search results.  Interesting.
For someone who has been in the industry for quite some time, I agree it is rather a stressful job.  …

30 July 2008  Call Center Script Article, People

“Filipino call center agents need to be pushier, execs say.” 
This is what foreign executives are expecting from the workforce here
in the Philippines.  They further comment on why they chose this
country to outsource their business to — the hospitable culture and
how close we are to the US. Yet another thought crossed …

2 April 2008  Call Center Script Article, People, Work Environment

It is important for a team of call center agents to get together as a group and celebrate their success or just to know more about the newest member. Funds are always budgeted for team buildings and the call center or operations manager is in charge of allocating this on …

9 October 2006  People

I am now a full pledged training and quality leader.  Yes, I now handle two departments and have about 100+ people under my leadership.  It’s interesting that my boss called me "a good leader".  I absolutely love it.
It’s been 2 weeks and within the clutter and noise that my job …

12 February 2006  People

Writing daily and getting as much content in a call center blog can be very tiring yet fulfilling.  I absolutely love writing and getting some advice out there to people who are asking. 
As part of my daily task as an official blogger, I research and go through other personal …

22 January 2006  People

Hi everyone!
I just wanted to thank everyone who has written, read and posted
comments on my blog.  Because you are valued readers, I want to
ask for your opinions on what you want me to write about.  I care
about my readers and would like to hear from all of you.  You
might be …

29 December 2005  People, The Funny Side

Thanks to Kay R. for sending these to me yesterday.  Mwah! ****************************************************************************************************
Most call centers do phone interviews and one of our readers have sent me a list of some of the answers she received during the session.   Please don’t take offense people…this is just to share what is out …

25 December 2005  People

HO! HO! HO!  Christmas has arrived!  Happy Holidays everyone!
My hats off to all call center personnel who are working today and the next few days till new year!  Everyone in the outsourced industry and even those serving 24×7 knows that work doesn’t stop on these holidays.
I’ll drink one for all …