2 April 2010  Call Center Carnival, Featured, Human Resources, People

Welcome to the 6th edition of the Call Center Blurbs Carnival. We have a several from our usual submitters and they are all outlined below.

9 November 2009  People, The Funny Side

Only the call center industry will you find one of the funniest bloopers reported by the agents themselves. It’s interesting to note that the same people who stress over these mistakes can laugh at it during a smoke break. Here are some bloopers that have been posted in cyberspace.

28 November 2008  People, Work Environment

It was rather disappointing but not surprising to see, that the word “stress” is being searched on the Internet and Google happens to show this blog within the search results.  Interesting.
For someone who has been in the industry for quite some time, I agree it is rather a stressful job.  …

30 July 2008  Call Center Script Article, People

“Filipino call center agents need to be pushier, execs say.”
This is what foreign executives are expecting from the workforce here in the Philippines.  They further comment on why they chose this country to outsource their business to — the hospitable culture and how close we are to the US.  Yet …

2 April 2008  Call Center Script Article, People, Work Environment

It is important for a team of call center agents to get together as a group and celebrate their success or just to know more about the newest member. Funds are always budgeted for team buildings and the call center or operations manager is in charge of allocating this on …

9 October 2006  People

I am now a full pledged training and quality leader.  Yes, I now handle two departments and have about 100+ people under my leadership.  It’s interesting that my boss called me "a good leader".  I absolutely love it.
It’s been 2 weeks and within the clutter and noise that my job …

12 February 2006  People

Writing daily and getting as much content in a call center blog can be very tiring yet fulfilling.  I absolutely love writing and getting some advice out there to people who are asking. 
As part of my daily task as an official blogger, I research and go through other personal …

22 January 2006  Blog & Personal Updates, People

I just wanted to thank everyone who has written, read and posted comments on my blog. Because you are valued readers, I want to ask for your opinions on what you want me to write about. I care about my readers and would like to hear from all of you.

29 December 2005  People, The Funny Side

Most call centers do phone interviews and one of our readers have sent me a list of some of the answers she received during the session. Please don’t take offense people…this is just to share what is out there. It happens…no one is perfect.

25 December 2005  People

HO! HO! HO!  Christmas has arrived!  Happy Holidays everyone!
My hats off to all call center personnel who are working today and the next few days till new year!  Everyone in the outsourced industry and even those serving 24×7 knows that work doesn’t stop on these holidays.
I’ll drink one for all …

20 December 2005  People

Okay, I’ve been getting more emails lately and they’ve been asking advice.  This is a good sign.  Thanks to all of those who have been writing.  I will do my best in giving you as much knowledge as possible. 
I’ve decided.  I will add more stuff on this blog and …

15 December 2005  People

Whew! It’s been a very busy month for me (talk about not writing for almost a month – my apologies). As you all know, the industry eats up too much of our lives (almost).

8 November 2005  People

Have you ever wondered what it’s like to work in a support group? Let me paint you a picture. For a year and a half, breathing the experience of the call center industry has been a joy ride. I’m sure I’m not the only person that has stepped in the scene; there are many of you who are virgins to this industry.

23 September 2005  People, Training

Today I am proud to say to have met a very good team. Who is this? The training team…our story.

4 September 2005  People

I’ve met a lot of different personalities in my lifetime. it’s interesting to meet such a diverse group from each account I’ve handled. But, something that is obvious is the age difference in different call centers.