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	<title>Call Center Blurbs &#187; Operations</title>
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		<title>Call Center Blurbs Carnival: 7th Edition</title>
		<link>http://callcenterblurbs.com/call-center-blurbs-carnival-7th-edition/</link>
		<comments>http://callcenterblurbs.com/call-center-blurbs-carnival-7th-edition/#comments</comments>
		<pubDate>Mon, 19 Apr 2010 01:37:00 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Call Center Carnival]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Blog Carnival]]></category>
		<category><![CDATA[Call Center Blurbs Carnival]]></category>

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		<description><![CDATA[Welcome to the April 19, 2010 edition of the Call Center Blurbs carnival. ]]></description>
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		<title>Call Center Webinars: Handle Non-English Calls, Efficiency, Workforce</title>
		<link>http://callcenterblurbs.com/call-center-webinars-nonenglish-calls/</link>
		<comments>http://callcenterblurbs.com/call-center-webinars-nonenglish-calls/#comments</comments>
		<pubDate>Fri, 02 Apr 2010 18:22:01 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Communication Skills]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Quality Assurance]]></category>
		<category><![CDATA[Webinars]]></category>
		<category><![CDATA[Call Center Efficiency]]></category>
		<category><![CDATA[Call Center Webinars]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Interaction]]></category>
		<category><![CDATA[Non-English Calls]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Workforce Scheduling]]></category>

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		<description><![CDATA[Here are some upcoming call center webinars this month and the next.  Happy learning! How to Handle Non-English Calls and Increasing Efficiency, Social Media - How your Contact Center will be Affected, The Interaction is the Experience and more!]]></description>
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		<title>Call Center Blurbs Carnival: 4th Edition</title>
		<link>http://callcenterblurbs.com/call-center-blurbs-carnival-4th-edition/</link>
		<comments>http://callcenterblurbs.com/call-center-blurbs-carnival-4th-edition/#comments</comments>
		<pubDate>Mon, 28 Dec 2009 20:27:37 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Call Center Carnival]]></category>
		<category><![CDATA[Human Resources]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Spoken Communications]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/?p=363</guid>
		<description><![CDATA[Happy holidays everyone! Welcome to the fourth edition of the Call Center Blurbs Carnival.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Call Center Culture Dictates Customer Service Standards</title>
		<link>http://callcenterblurbs.com/call-center-culture-dictates-customer-service-standards/</link>
		<comments>http://callcenterblurbs.com/call-center-culture-dictates-customer-service-standards/#comments</comments>
		<pubDate>Sat, 12 Dec 2009 20:58:19 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Work Environment]]></category>
		<category><![CDATA[ACCE]]></category>
		<category><![CDATA[Annual Call Center Exhibition]]></category>
		<category><![CDATA[Call Center Videos]]></category>
		<category><![CDATA[Hot Topic]]></category>

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		<description><![CDATA[Hot Topic, a teen retail accessory store won the customer service video contest.  Their organization's culture dictates how they treat their own customers.]]></description>
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		<slash:comments>2</slash:comments>
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		<title>The Dreaded 15 Minute Break</title>
		<link>http://callcenterblurbs.com/the-dreaded-15-minute-break/</link>
		<comments>http://callcenterblurbs.com/the-dreaded-15-minute-break/#comments</comments>
		<pubDate>Mon, 21 Jul 2008 11:43:00 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Call Center Script Article]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Call Center Agent]]></category>
		<category><![CDATA[Call Center Agent Break]]></category>
		<category><![CDATA[Call Center Break]]></category>
		<category><![CDATA[Call Center Operations]]></category>
		<category><![CDATA[Call Center Script]]></category>
		<category><![CDATA[Manage Time as Agents]]></category>
		<category><![CDATA[Shift Break]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/the-dreaded-15-minute-break/</guid>
		<description><![CDATA[It’s your first break after a few hours on the phone and you only have 15minutes!  Oh my! What a dilemma.  You want to just get out of your chair and do more than just stretch.  Are you hungry?  Are you a smoker?  Perhaps you want to check your personal email? Do you ...]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Speech Analytics to Protect Private Information</title>
		<link>http://callcenterblurbs.com/speech-analytics-to-protect-private-information/</link>
		<comments>http://callcenterblurbs.com/speech-analytics-to-protect-private-information/#comments</comments>
		<pubDate>Tue, 08 Jul 2008 14:24:00 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Call Center Script Article]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Call Center Script]]></category>
		<category><![CDATA[Call Center Technology]]></category>
		<category><![CDATA[IBM Research Labs]]></category>
		<category><![CDATA[Know More Media]]></category>
		<category><![CDATA[Protect Private Information]]></category>
		<category><![CDATA[Speech Analytics]]></category>

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		<description><![CDATA[IBM Research Labs has developed new technology to mask and protect private information captured by call centers. It utilizes speech analytics to identify sensitive data that can only be accessed by authorized personnel.
Read my full article
Post has been written for Call Center Script, a blog within the Know More Media ...]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Headsets: Share or Own It?</title>
		<link>http://callcenterblurbs.com/headsets-share-or-own-it/</link>
		<comments>http://callcenterblurbs.com/headsets-share-or-own-it/#comments</comments>
		<pubDate>Sun, 30 Mar 2008 20:31:00 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Operations]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/headsets-share-or-own-it/</guid>
		<description><![CDATA[Tied to increase in attrition and constant demand to fill the seats, expenses increase and the purchase of call center headsets is common and basic tool for the job. But, it isn&#8217;t cheap.
Read my full article
]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Work at Home as a Strategy for BCP</title>
		<link>http://callcenterblurbs.com/work-at-home-as-a-strategy-for-bcp/</link>
		<comments>http://callcenterblurbs.com/work-at-home-as-a-strategy-for-bcp/#comments</comments>
		<pubDate>Sun, 09 Mar 2008 13:33:00 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Call Center Script Article]]></category>
		<category><![CDATA[Employment]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Business Continuity]]></category>
		<category><![CDATA[Call Center Script]]></category>
		<category><![CDATA[Disaster Recovery Strategy in Call Centers]]></category>
		<category><![CDATA[Know More Media]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/work-at-home-as-a-strategy-for-bcp/</guid>
		<description><![CDATA[Business Continuity Planning (BCP) is critical to any call center business.  Knowing where to route your calls in case your systems go down or an event has transpired which led to an increase in absenteeism in your workforce is one plan.
Read my full article
Post has been written for Call Center ...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Too Many Cooks Spoil the Broth</title>
		<link>http://callcenterblurbs.com/too-many-cooks-spoil-the-broth/</link>
		<comments>http://callcenterblurbs.com/too-many-cooks-spoil-the-broth/#comments</comments>
		<pubDate>Thu, 19 Jan 2006 01:52:27 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Operations]]></category>
		<category><![CDATA[Work Environment]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/too-many-cooks-spoil-the-broth/</guid>
		<description><![CDATA[I'm sure you've heard of this phrase, time and time again.  "Too many cooks spoil the broth!"  But, my post today is really about "TOO MANY CHIEFS, NOT ENOUGH INDIANS!"]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Handling Multiple Clients</title>
		<link>http://callcenterblurbs.com/handling-multiple-clients/</link>
		<comments>http://callcenterblurbs.com/handling-multiple-clients/#comments</comments>
		<pubDate>Wed, 14 Dec 2005 17:53:59 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Operations]]></category>
		<category><![CDATA[Work Environment]]></category>
		<category><![CDATA[Client Management]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/handling-multiple-clients/</guid>
		<description><![CDATA[In a call center environment, specifically the outsourcing scene, managers meet a lot of clients and handle more than one client / program at a time.&#160; This is usually by the directors of the company or perhaps by support groups.&#160; So, how do they do it without going insane?
Sheer focus ...]]></description>
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		<slash:comments>0</slash:comments>
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