30 November 2009  Call Center Carnival, Human Resources, Industry News, Training

Welcome to the second edition of the Call Center Blurbs Carnival! Not all of the submissions have been included in this edition since they are not related to the main content of the blog. If a post has been submitted that can be useful to the readers such as training sessions that can be taken, then this will be included. I’ve added some of my own discoveries to this carnival to spruce up this issue.

31 October 2009  Featured, Industry News

November 2009 is the month when Adaptive Technology for the Rehabilitation, Integration and Empowerment of the Visually Impaired Inc.’s (ATRIEV) call center is fully operational supported by visually impaired call center agents.  A first in the Philippines, the site has special call center software to translate displayed text into speech, …

19 October 2008  Industry News, Training

“TeleDevelopment Services, Inc announces its partnership with The Call Center School to provide comprehensive training and certification programs for all levels of call center professionals.” -Official Press Release
I’ve personally worked closely with TDS for a couple of years and the relationship was very good.  Going through several training organizations, they’ve always …