28 December 2009  Call Center Carnival, Featured, Human Resources, Operations

Happy holidays everyone! Welcome to the fourth edition of the Call Center Blurbs Carnival.

30 November 2009  Call Center Carnival, Human Resources, Industry News, Training

Welcome to the second edition of the Call Center Blurbs Carnival! Not all of the submissions have been included in this edition since they are not related to the main content of the blog. If a post has been submitted that can be useful to the readers such as training sessions that can be taken, then this will be included. I’ve added some of my own discoveries to this carnival to spruce up this issue.

16 November 2009  Call Center Carnival, Human Resources, Training

Welcome to the first edition of the Call Center Blurbs Carnival! This edition is a good mix from our contributors focused on job interviews and a view on the industry from India. Thank you to those who contributed.

19 March 2006  Advice Column, Human Resources

You see a lot of job ads in the newspaper and lo and behold it tells you a call center needs 100 and even 400 agents for a program.  The good thing is that it creates a lot of jobs for the unemployed market.  One of our avid readers have …

11 February 2006  Advice Column, Human Resources, Training

SITUATION: “Hi, I am reading all the posting regarding anything to do with the Call Centers & have also visited many web sites for the job hunters like Willow,etc. But it is still not clear for me, as to how do i start to get a job as an agent. …

27 December 2005  Advice Column, Human Resources

Received this from an anonymous reader asking about resignations.

THE SITUATION: “Have you ever resigned from a call center and tried looking for another job BUT yet you find yourself looking for the same job but another call center?” (edited) - Anonymous

Tsk tsk tsk. The answer is yes. Mind you…we …