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	<title>Call Center Blurbs &#187; Featured</title>
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		<title>AHEADPro: Helping Professionals Achieve their Career Goals</title>
		<link>http://callcenterblurbs.com/aheadpro-helping-professionals-achieve-their-career-goals/</link>
		<comments>http://callcenterblurbs.com/aheadpro-helping-professionals-achieve-their-career-goals/#comments</comments>
		<pubDate>Wed, 25 May 2011 15:27:53 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Communication Skills]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[Training]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/?p=666</guid>
		<description><![CDATA[It&#8217;s been close to 3 years since I last stepped into a call center as an employee, but I still hear the same stories from past colleagues. Recruitment personnel are pressured to get quality staff while trainers are usually pushed to their limits to make sure newly recruits are ready ...]]></description>
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		<title>TELETALK: Learn English Online</title>
		<link>http://callcenterblurbs.com/teletalk-learn-english-online/</link>
		<comments>http://callcenterblurbs.com/teletalk-learn-english-online/#comments</comments>
		<pubDate>Sun, 18 Apr 2010 09:35:06 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Communication Skills]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[BPO]]></category>
		<category><![CDATA[Bridgecomm]]></category>
		<category><![CDATA[Call Center English]]></category>
		<category><![CDATA[Learn English]]></category>
		<category><![CDATA[Outsourcing]]></category>
		<category><![CDATA[Teletalk]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/?p=649</guid>
		<description><![CDATA[With the BPO industry still thriving within the Philippines, one challenge still exists - teaching and learning the English language. Recruitment sift through thousands of applications daily yet only a few get accepted. Introducing teleTALK, the country's foremost Computer Based English Training Program.
]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Call Center Webinars: Handle Non-English Calls, Efficiency, Workforce</title>
		<link>http://callcenterblurbs.com/call-center-webinars-nonenglish-calls/</link>
		<comments>http://callcenterblurbs.com/call-center-webinars-nonenglish-calls/#comments</comments>
		<pubDate>Fri, 02 Apr 2010 18:22:01 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Communication Skills]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Quality Assurance]]></category>
		<category><![CDATA[Webinars]]></category>
		<category><![CDATA[Call Center Efficiency]]></category>
		<category><![CDATA[Call Center Webinars]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Interaction]]></category>
		<category><![CDATA[Non-English Calls]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Workforce Scheduling]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/?p=635</guid>
		<description><![CDATA[Here are some upcoming call center webinars this month and the next.  Happy learning! How to Handle Non-English Calls and Increasing Efficiency, Social Media - How your Contact Center will be Affected, The Interaction is the Experience and more!]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Call Center Blurbs Carnival: 6th Edition</title>
		<link>http://callcenterblurbs.com/call-center-blurbs-carnival-6th-edition/</link>
		<comments>http://callcenterblurbs.com/call-center-blurbs-carnival-6th-edition/#comments</comments>
		<pubDate>Fri, 02 Apr 2010 17:08:19 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Call Center Carnival]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[Human Resources]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[Call Center Blurbs Carnival]]></category>
		<category><![CDATA[Career Guide]]></category>
		<category><![CDATA[Job Interview Questions]]></category>
		<category><![CDATA[Sales training]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/?p=629</guid>
		<description><![CDATA[Welcome to the 6th edition of the Call Center Blurbs Carnival.  We have a several from our usual submitters and they are all outlined below.]]></description>
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		<title>Call Center Culture Dictates Customer Service Standards</title>
		<link>http://callcenterblurbs.com/call-center-culture-dictates-customer-service-standards/</link>
		<comments>http://callcenterblurbs.com/call-center-culture-dictates-customer-service-standards/#comments</comments>
		<pubDate>Sat, 12 Dec 2009 20:58:19 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Work Environment]]></category>
		<category><![CDATA[ACCE]]></category>
		<category><![CDATA[Annual Call Center Exhibition]]></category>
		<category><![CDATA[Call Center Videos]]></category>
		<category><![CDATA[Hot Topic]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/?p=354</guid>
		<description><![CDATA[Hot Topic, a teen retail accessory store won the customer service video contest.  Their organization's culture dictates how they treat their own customers.]]></description>
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		<slash:comments>2</slash:comments>
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		<title>CallWork by Hazel Manzano: Published!</title>
		<link>http://callcenterblurbs.com/callwork-hazel-manzano/</link>
		<comments>http://callcenterblurbs.com/callwork-hazel-manzano/#comments</comments>
		<pubDate>Sun, 06 Dec 2009 17:00:29 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[Publications]]></category>
		<category><![CDATA[The Funny Side]]></category>
		<category><![CDATA[Agents]]></category>
		<category><![CDATA[Call Center Comics]]></category>
		<category><![CDATA[Call Center Life]]></category>
		<category><![CDATA[Call Work]]></category>
		<category><![CDATA[Hazel Manzano]]></category>
		<category><![CDATA[Philippine Call Center]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/?p=291</guid>
		<description><![CDATA[Back in 2007, I featured Hazel Manzano's Call Work blog at Call Center Script.  I like the fact that she depicted the call center life within the Philippines so accurately through comics.  I found her on Twitter and reconnected.  She informed me that she published her first book containing most of her comic strips and is now available in National Book Store and Powerbooks.  I had to get a copy and include it in my bookshelf.]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Learn More By Attending Call Center Webinars</title>
		<link>http://callcenterblurbs.com/learn-more-call-center-webinars/</link>
		<comments>http://callcenterblurbs.com/learn-more-call-center-webinars/#comments</comments>
		<pubDate>Fri, 20 Nov 2009 08:21:32 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Events]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[Webinars]]></category>
		<category><![CDATA[Agent Scorecard]]></category>
		<category><![CDATA[Call Center Webinars]]></category>
		<category><![CDATA[First Call Resolution]]></category>
		<category><![CDATA[On Demand Webinars]]></category>
		<category><![CDATA[Philippine Webinars]]></category>
		<category><![CDATA[Virtual Events]]></category>
		<category><![CDATA[Webcast]]></category>
		<category><![CDATA[Work at Home]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/?p=280</guid>
		<description><![CDATA[Being a business owner and manages a company that offers virtual events, I&#8217;ve managed to conduct a couple of webinars (online seminars) locally.  Being an advocate of education and technology, it would be great to post upcoming and on-demand (archived) webinars every Friday.  I&#8217;ll mostly search for free sessions but ...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Visually Impaired Call Center Agents</title>
		<link>http://callcenterblurbs.com/visually-impaired-call-center-agents/</link>
		<comments>http://callcenterblurbs.com/visually-impaired-call-center-agents/#comments</comments>
		<pubDate>Sat, 31 Oct 2009 15:42:44 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[Industry News]]></category>
		<category><![CDATA[ATRIEV]]></category>
		<category><![CDATA[Philippine Call Center]]></category>
		<category><![CDATA[QC Call Center]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/?p=78</guid>
		<description><![CDATA[November 2009 is the month when Adaptive Technology for the Rehabilitation, Integration and Empowerment of the Visually Impaired Inc.&#8217;s (ATRIEV) call center is fully operational supported by visually impaired call center agents.  A first in the Philippines, the site has special call center software to translate displayed text into speech, ...]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>A New Home</title>
		<link>http://callcenterblurbs.com/a-new-home/</link>
		<comments>http://callcenterblurbs.com/a-new-home/#comments</comments>
		<pubDate>Sat, 24 Oct 2009 19:15:10 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[Blog & Personal Updates]]></category>
		<category><![CDATA[Featured]]></category>
		<category><![CDATA[Call Center Blurbs]]></category>

		<guid isPermaLink="false">http://callcenterblurbs.com/?p=8</guid>
		<description><![CDATA[Nope.  You didn't make a mistake visiting the site.  You've probably clicked on an external blogroll link who linked back to this site, expecting a blog full of posts about the Call Center industry. I have good and bad news.]]></description>
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		<slash:comments>0</slash:comments>
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