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Post Thumbnail of TELETALK: Learn English Online

With the BPO industry still thriving within the Philippines, one challenge still exists – teaching and learning the English language. Recruitment sift through thousands of applications daily yet only a few get accepted. Introducing teleTALK, the country’s foremost Computer Based English Training Program.

Post Thumbnail of Call Center Webinars: Handle Non-English Calls, Efficiency, Workforce

Here are some upcoming call center webinars this month and the next. Happy learning! How to Handle Non-English Calls and Increasing Efficiency, Social Media – How your Contact Center will be Affected, The Interaction is the Experience and more!

Post Thumbnail of Call Center Blurbs Carnival: 6th Edition

Welcome to the 6th edition of the Call Center Blurbs Carnival. We have a several from our usual submitters and they are all outlined below.

Post Thumbnail of Call Center Culture Dictates Customer Service Standards
13 December 2009  Featured, Operations, Work Environment

Hot Topic, a teen retail accessory store won the customer service video contest. Their organization’s culture dictates how they treat their own customers.

Post Thumbnail of CallWork by Hazel Manzano: Published!
7 December 2009  Featured, Publications, The Funny Side

Back in 2007, I featured Hazel Manzano’s Call Work blog at Call Center Script. I like the fact that she depicted the call center life within the Philippines so accurately through comics. I found her on Twitter and reconnected. She informed me that she published her first book containing most of her comic strips and is now available in National Book Store and Powerbooks. I had to get a copy and include it in my bookshelf.

Post Thumbnail of Learn More By Attending Call Center Webinars
20 November 2009  Events, Featured, Training, Webinars

Being a business owner and manages a company that offers virtual events, I’ve managed to conduct a couple of webinars (online seminars) locally.  Being an advocate of education and technology, it would be great to post upcoming and on-demand (archived) webinars every Friday.  I’ll mostly search for free sessions but …

Post Thumbnail of Visually Impaired Call Center Agents
31 October 2009  Featured, Industry News

November 2009 is the month when Adaptive Technology for the Rehabilitation, Integration and Empowerment of the Visually Impaired Inc.’s (ATRIEV) call center is fully operational supported by visually impaired call center agents.  A first in the Philippines, the site has special call center software to translate displayed text into speech, …

Post Thumbnail of A New Home
25 October 2009  Blog & Personal Updates, Featured

Nope. You didn’t make a mistake visiting the site. You’ve probably clicked on an external blogroll link who linked back to this site, expecting a blog full of posts about the Call Center industry. I have good and bad news.

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