11 January 2010
CSAT, Call Center Carnival, Featured
Welcome to the 5th edition of the carnival. I know this is really delayed but things have been really hectic lately. Not a good excuse but here it is. We only have two submissions and hoping that we can get more on the future editions.
28 December 2009
Call Center Carnival, Featured, Human Resources, Operations
Happy holidays everyone! Welcome to the fourth edition of the Call Center Blurbs Carnival.
13 December 2009
Featured, Operations, Work Environment
Hot Topic, a teen retail accessory store won the customer service video contest. Their organization’s culture dictates how they treat their own customers.
7 December 2009
Featured, Publications, The Funny Side
Back in 2007, I featured Hazel Manzano’s Call Work blog at Call Center Script. I like the fact that she depicted the call center life within the Philippines so accurately through comics. I found her on Twitter and reconnected. She informed me that she published her first book containing most of her comic strips and is now available in National Book Store and Powerbooks. I had to get a copy and include it in my bookshelf.
Being a business owner and manages a company that offers virtual events, I’ve managed to conduct a couple of webinars (online seminars) locally. Being an advocate of education and technology, it would be great to post upcoming and on-demand (archived) webinars every Friday. I’ll mostly search for free sessions but …
31 October 2009
Featured, Industry News
November 2009 is the month when Adaptive Technology for the Rehabilitation, Integration and Empowerment of the Visually Impaired Inc.’s (ATRIEV) call center is fully operational supported by visually impaired call center agents. A first in the Philippines, the site has special call center software to translate displayed text into speech, …
25 October 2009
Blog & Personal Updates, Featured
Nope. You didn’t make a mistake visiting the site. You’ve probably clicked on an external blogroll link who linked back to this site, expecting a blog full of posts about the Call Center industry. I have good and bad news.
