18 April 2010
Communication Skills, Featured, Training
With the BPO industry still thriving within the Philippines, one challenge still exists – teaching and learning the English language. Recruitment sift through thousands of applications daily yet only a few get accepted. Introducing teleTALK, the country’s foremost Computer Based English Training Program.
2 April 2010
Communication Skills, Featured, Operations, Quality Assurance, Webinars
Here are some upcoming call center webinars this month and the next. Happy learning! How to Handle Non-English Calls and Increasing Efficiency, Social Media – How your Contact Center will be Affected, The Interaction is the Experience and more!
2 April 2010
Call Center Carnival, Featured, Human Resources, People
Welcome to the 6th edition of the Call Center Blurbs Carnival. We have a several from our usual submitters and they are all outlined below.
13 December 2009
Featured, Operations, Work Environment
Hot Topic, a teen retail accessory store won the customer service video contest. Their organization’s culture dictates how they treat their own customers.
7 December 2009
Featured, Publications, The Funny Side
Back in 2007, I featured Hazel Manzano’s Call Work blog at Call Center Script. I like the fact that she depicted the call center life within the Philippines so accurately through comics. I found her on Twitter and reconnected. She informed me that she published her first book containing most of her comic strips and is now available in National Book Store and Powerbooks. I had to get a copy and include it in my bookshelf.
Being a business owner and manages a company that offers virtual events, I’ve managed to conduct a couple of webinars (online seminars) locally. Being an advocate of education and technology, it would be great to post upcoming and on-demand (archived) webinars every Friday. I’ll mostly search for free sessions but …
31 October 2009
Featured, Industry News
November 2009 is the month when Adaptive Technology for the Rehabilitation, Integration and Empowerment of the Visually Impaired Inc.’s (ATRIEV) call center is fully operational supported by visually impaired call center agents. A first in the Philippines, the site has special call center software to translate displayed text into speech, …
25 October 2009
Blog & Personal Updates, Featured
Nope. You didn’t make a mistake visiting the site. You’ve probably clicked on an external blogroll link who linked back to this site, expecting a blog full of posts about the Call Center industry. I have good and bad news.
