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	<title>Call Center Blurbs &#187; CSAT</title>
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		<title>Call Center Blurbs Carnival: 5th Edition</title>
		<link>http://callcenterblurbs.com/call-center-blurbs-carnival-5th-edition/</link>
		<comments>http://callcenterblurbs.com/call-center-blurbs-carnival-5th-edition/#comments</comments>
		<pubDate>Tue, 12 Jan 2010 03:59:43 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[CSAT]]></category>
		<category><![CDATA[Call Center Carnival]]></category>
		<category><![CDATA[BPO]]></category>
		<category><![CDATA[Outsourcing]]></category>

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		<description><![CDATA[Welcome to the 5th edition of the carnival.  I know this is really delayed but things have been really hectic lately.  Not a good excuse but here it is.  We only have two submissions and hoping that we can get more on the future editions.]]></description>
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		<title>Call Center Webinars: Google &amp; Contact Centers, FCR and CSAT</title>
		<link>http://callcenterblurbs.com/call-center-webinars-google-fcr-csat/</link>
		<comments>http://callcenterblurbs.com/call-center-webinars-google-fcr-csat/#comments</comments>
		<pubDate>Fri, 04 Dec 2009 15:02:44 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[CSAT]]></category>
		<category><![CDATA[Webinars]]></category>
		<category><![CDATA[Call Center Webinar]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[FCR]]></category>
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		<description><![CDATA[It's time for you to check out this week's list of Call Center Webinars.  All of them are on-demand webinars archived by ON24. Google and Contact Centers: Instant ROI. First Contact Resolution (FCR): Top Myths, Methods and Tips to Measure it and Improve it.  How Contact Center Customer Satisfaction Impacts the Bottom Line.]]></description>
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		<title>Just Genuine Concern for Customers</title>
		<link>http://callcenterblurbs.com/just-genuine-concern-for-customers/</link>
		<comments>http://callcenterblurbs.com/just-genuine-concern-for-customers/#comments</comments>
		<pubDate>Sat, 20 Aug 2005 22:27:17 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[CSAT]]></category>
		<category><![CDATA[Quality Assurance]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

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		<description><![CDATA[A lot of companies nowadays have been scrambling for their customer's feedback to know exactly what they want and expect.  In a call center environment, people call in for the mundane requests or complicated feedback.  It's always the same - they NEED something from us.]]></description>
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		<title>Customer Surveys &#8211; Subjective or Not?</title>
		<link>http://callcenterblurbs.com/customer-surveys-subjective-or-not/</link>
		<comments>http://callcenterblurbs.com/customer-surveys-subjective-or-not/#comments</comments>
		<pubDate>Sat, 30 Jul 2005 13:51:47 +0000</pubDate>
		<dc:creator>Jam Mayer</dc:creator>
				<category><![CDATA[CSAT]]></category>
		<category><![CDATA[Quality Assurance]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Surveys]]></category>

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		<description><![CDATA[I don't claim to be an expert on customer surveys but I work daily to understand the behavior of customers with regards to a product, buying, or service experience.  Quality in the call center industry is now synonymous to Customer Experience.]]></description>
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