11 January 2010
CSAT, Call Center Carnival, Featured
Welcome to the 5th edition of the carnival. I know this is really delayed but things have been really hectic lately. Not a good excuse but here it is. We only have two submissions and hoping that we can get more on the future editions.
It’s time for you to check out this week’s list of Call Center Webinars. All of them are on-demand webinars archived by ON24. Google and Contact Centers: Instant ROI. First Contact Resolution (FCR): Top Myths, Methods and Tips to Measure it and Improve it. How Contact Center Customer Satisfaction Impacts the Bottom Line.
21 August 2005
CSAT, Quality Assurance
A lot of companies nowadays have been scrambling for their customer’s
feedback to know exactly what they want and expect. In a call
center environment, people call in for the mundane requests or
complicated feedback. It’s always the same - they NEED something
from us.
As agents, depending on what stage you are at, you …
30 July 2005
CSAT, Quality Assurance
I
don’t claim to be an expert on customer surveys but I work daily to
understand the behavior of customers with regards to a product, buying,
or service experience. Quality in the call center industry is now
synonymous to Customer Experience.
Years ago, we capture customer’s opinions by just listening to the
calls or reading web …
