25 May 2011  Communication Skills, Featured, Training

It’s been close to 3 years since I last stepped into a call center as an employee, but I still hear the same stories from past colleagues. Recruitment personnel are pressured to get quality staff while trainers are usually pushed to their limits to make sure newly recruits are ready …

18 April 2010  Communication Skills, Featured, Training

With the BPO industry still thriving within the Philippines, one challenge still exists – teaching and learning the English language. Recruitment sift through thousands of applications daily yet only a few get accepted. Introducing teleTALK, the country’s foremost Computer Based English Training Program.

2 April 2010  Communication Skills, Featured, Operations, Quality Assurance, Webinars

Here are some upcoming call center webinars this month and the next. Happy learning! How to Handle Non-English Calls and Increasing Efficiency, Social Media – How your Contact Center will be Affected, The Interaction is the Experience and more!

15 July 2008  Call Center Script Article, Communication Skills

IBM’s India Research Laboratory has a web-based software that initially was developed for a call center in India to raise its agent’s English proficiency. The tool seems to be like a real time online game that makes learning more fun.
Read My Full Article at Call Center Script.
Post has been written for Call …