18 April 2010  Communication Skills, Featured, Training

With the BPO industry still thriving within the Philippines, one challenge still exists – teaching and learning the English language. Recruitment sift through thousands of applications daily yet only a few get accepted. Introducing teleTALK, the country’s foremost Computer Based English Training Program.

2 April 2010  Communication Skills, Featured, Operations, Quality Assurance, Webinars

Here are some upcoming call center webinars this month and the next. Happy learning! How to Handle Non-English Calls and Increasing Efficiency, Social Media – How your Contact Center will be Affected, The Interaction is the Experience and more!

15 July 2008  Call Center Script Article, Communication Skills

IBM’s India Research Laboratory has a web-based software that initially was developed for a call center in India to raise its agent’s English proficiency. The tool seems to be like a real time online game that makes learning more fun.
Read My Full Article at Call Center Script.
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