11 September 2007  Call Center Script Article, Employment

Part of the recruitment process, usually the initial interview is the most critical.  Most centers would have a structured template. I’ve listed some common interview questions to help you prepare when you apply in a call center.  If you have anything more, please send it over so we can list as many as possible.
Get …

22 July 2007  Call Center Script Article

Interviewing for a new job is always scary, especially for a new graduate.  With no experience and little information about the job, it is normal to hesitate.
Read my full article
Post has been written for Call Center Script, a blog within the Know More Media blogging network.

7 January 2007  Call Center Script Article

Welcome to a new year! More articles and news have been posted in the Call Center Script blog.  I’d like you to drop by at my main blog site to browse through some (if not all) of the articles.
It’s been a rough month, which explains why I haven’t updated both …

26 August 2006  Advice Column, Call Center Script Article

Thanks Lee for submitting your question!  I’ve managed to post my advice in the Call Center Script blog.  Here is an excerpt for you to read.
“As agents, we interact with different personalities over the phone everyday.  Some are easy and uneventful, but there will always be that day when you just have …

15 April 2006  Blog & Personal Updates, Call Center Script Article

I’ve been meaning to change the categories and organize the Call Center Script blog website, but I’ve had the challenge of ensuring I don’t delete any of the previous posts.  Perhaps all I need is to move some that have minimal content and place it into sub-categories.
I’ve been very busy …

26 March 2006  Call Center Script Article

How do we manage home based call center agents?  This has been a question in my mind and have noticed that there isn’t any support for these agents.  This is something I write for call center managers out there who are entrepreneurs in getting small call centers up and running.  …

18 March 2006  Call Center Script Article

I’ve managed to test run Blog Influence today and tried it on my blog and Call Center Script. Of course it is expected that the latter won by the thousands.
Statistics stated the following:
Blogs Linking: 59
Post Linking: 1,201
Yahoo Webs Linking: 2,570
Google Page Rank: 4
Below you will find the banner that states …

12 March 2006  Call Center Script Article

Wow!  A staggering 11,000 visitors for the month of February!  Call Center Script has had about 24,000 page views, thanks to the great marketing team of KnowMoreMedia and the audience who stops by to read an article or two.
The good news is that we are gaining ground on getting more …

6 March 2006  Call Center Script Article

Things have been moving forward in the call center script realm.  More readers have been dropping by to read articles and we are writing more content for those interested in knowing more.  Here is just a partial list of what has transpired.
Recruitment of Call Center Personnel
Changing the Face of Customer …

11 February 2006  Call Center Script Article

Well, I’ve been busy writing and receiving emails from readers.  If you have time to visit and read on, go to Call Center Script (www.callcenterscript.com).  Articles that I’ve written are the following:

Scripts.  Do they help the agent or the customer – This will come out in 3 parts.  The first …

5 February 2006  Call Center Script Article

An article has been posted in the Call Center Script website.  Read on and find out the news about having a small cottage call center industry in our country.  I read the article in our local paper and it definitely interested me.
You think it’s going to fly?  Here’s the link …