15 April 2006  Blog & Personal Updates, Call Center Script Article

I’ve been meaning to change the categories and organize the Call Center Script blog website, but I’ve had the challenge of ensuring I don’t delete any of the previous posts.  Perhaps all I need is to move some that have minimal content and place it into sub-categories.
I’ve been very busy …

22 January 2006  Blog & Personal Updates, People

I just wanted to thank everyone who has written, read and posted comments on my blog. Because you are valued readers, I want to ask for your opinions on what you want me to write about. I care about my readers and would like to hear from all of you.

20 December 2005  Advice Column, Blog & Personal Updates

Today is a good day to start an advice column for call center people out there.   Most of us think that our life is only our job in the call center industry.  Well…not entirely.  I guess the point here is that you have a lot to vent about and since …