25 September 2009  Advice Column, Blog & Personal Updates, Publications

My writing world is expanding and I am going to enter the world of print. I’ve been fortunate enough to be given the chance to write for Pilipinas Bulletin, a newspaper that launched a few months ago. Branded as the “Country’s National Transrail Newspaper”, they distribute around 20,000 copies to MRT stations in the afternoon. I was told that they will expand to the LRT stations as well.

26 August 2006  Advice Column, Call Center Script Article

Thanks Lee for submitting your question!  I’ve managed to post my advice in the Call Center Script blog.  Here is an excerpt for you to read.
“As agents, we interact with different personalities over the phone everyday.  Some are easy and uneventful, but there will always be that day when you just have …

30 April 2006  Advice Column

QUESTION: “Hi! I’m a newbie to the call center industry. I’ve read  an ad hiring for a home-based csr and it caught my interest because im a single parent with a 16 month old baby. I want to earn from home and at the same time take care of my baby. …

19 March 2006  Advice Column, Human Resources

You see a lot of job ads in the newspaper and lo and behold it tells you a call center needs 100 and even 400 agents for a program.  The good thing is that it creates a lot of jobs for the unemployed market.  One of our avid readers have …

11 February 2006  Advice Column, Human Resources, Training

SITUATION: “Hi, I am reading all the posting regarding anything to do with the Call Centers & have also visited many web sites for the job hunters like Willow,etc. But it is still not clear for me, as to how do i start to get a job as an agent. …

27 December 2005  Advice Column, Human Resources

Received this from an anonymous reader asking about resignations.

THE SITUATION: “Have you ever resigned from a call center and tried looking for another job BUT yet you find yourself looking for the same job but another call center?” (edited) - Anonymous

Tsk tsk tsk. The answer is yes. Mind you…we …

20 December 2005  Advice Column, Blog & Personal Updates

Today is a good day to start an advice column for call center people out there.   Most of us think that our life is only our job in the call center industry.  Well…not entirely.  I guess the point here is that you have a lot to vent about and since …