Happy holidays everyone! Welcome to the fourth edition of the Call Center Blurbs Carnival.

Management

Nissim Ziv presents What Makes a Good Team Leader? How to Be a Good Team Leader? posted at Job Interview Guide, saying, “Almost everyone in the team would want to become a leader, but there are very few who would actually have the characteristics to be a team leader.”

Nissim Ziv presents Employee Job Performance Review: How to Prepare for a Performance Review posted at Job Interview Guide, saying, “Employee job performance is the key to a company’s success. Whether you work for a small business or a large corporation, you and your coworkers are essential components of a working engine.”

Work Environment

Heidi Miller presents Top 5 Call Center Links for 12-23-09 posted at Spoken Communications.

That concludes this edition. Submit your blog article to the next edition of the call center blurbs carnival using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.