Welcome to the December 14, 2009 edition of the Call Center Blurbs Carnival.
This edition’s contributors presented us a video of a call center that rocks their customers, reminds us what we would do if we didn’t fail, which is great when motivating call center agents, and remember that feelings can be kept at a minimum when dealing with customers.
Anya Portnik presents What would you achieve if you knew you couldn’t fail? posted at Gavin Ingham.
Heidi Miller presents Rockin’ the customer experience: how HotTopic does it posted at Spoken Communications, saying, “Love this video because it shows that to have high-quality customer service, the company should provide a fun, high-quality experience for call center agents.”
Case Ernsting presents Let Go of Your Ego – How To Minimize Personal Feelings While Serving Customers posted at FinditLocal411 Blog, saying, “Customer service is the name of the game with call centers. As you continue to handle customer complaints and concerns, remember that to keep your ego in check..even if the callers is 100% wrong.”
That concludes this edition. Submit your blog article to the next edition of the Call Center Blurbs Carnival using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.
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