This is the new and improved Call Center Blurbs blog.

I started this in 2005 and it was housed in Squarespace within the callcenterph sub-domain.  Over the years, I’ve managed to post some articles but focused on bringing content in Call Center Script, run by Know More Media.

The hiatus is now over.  Expect more content starting November 2009 onwards.

The main purpose of this blog hasn’t changed.  It’s still a venue to read stories about the people behind the call center industry.  It is their stories that will bring life to this blog.

It is also going to be a hub where call center professionals can refer to for tips, advice and some techniques while on the job. Your frustrations, achievements, rants and raves will be heard.

If you are either a call center veteran or just starting to know about this huge industry, this resource is for you.  The stories and experiences that I’ve gone through plus other people’s views will give you a sense of what it is like working and living the lifestyle in the call center industry.

My drive and motivation to share my knowledge and experiences have stemmed from numerous requests to start an informational website on call centers, specifically about the people behind it and NOT the companies.  Here is a short list that I plan to include for your reading pleasure:

• Articles (with permission) will be republished to help you know more about the industry that can include day to day operations, training, and quality assurance.  They could be original views from different people in the industry giving their two cents.
• Lifestyle of the agents, supervisors and management.
• Places to go to during your break or day-off.
• Adjusting and coping up with the stress, environment and fast pace in a global community.
• Events and groups related to the industry.
• And lots more…

To access my archive of over 200+ articles, you can visit Call Center Script.

If you would like to publish a story or article, share an event or your views, and suggest a topic, you can send it to callcenterph [at] gmail [dot] com.  

To all the hardworking and driven individuals out there in the field…this website is dedicated to all of you!

As for me…I will be writing.