11 January 2010
CSAT, Call Center Carnival, Featured
Welcome to the 5th edition of the carnival. I know this is really delayed but things have been really hectic lately. Not a good excuse but here it is. We only have two submissions and hoping that we can get more on the future editions.
28 December 2009
Call Center Carnival, Featured, Human Resources, Operations
Happy holidays everyone! Welcome to the fourth edition of the Call Center Blurbs Carnival.
14 December 2009
Call Center Carnival
This edition’s contributors presented us a video of a call center that rocks their customers, reminds us what we would do if we didn’t fail, which is great when motivating call center agents, and remember that feelings can be kept at a minimum when dealing with customers.
13 December 2009
Featured, Operations, Work Environment
Hot Topic, a teen retail accessory store won the customer service video contest. Their organization’s culture dictates how they treat their own customers.
9 December 2009
Sponsored
Sponsored Post: Vserve Solution. Electronic Catalogs are the essential parts of any online store and they are the building elements of the web enabled market. Every company depends on a well designed catalog that could explain and express their products and services.
7 December 2009
Featured, Publications, The Funny Side
Back in 2007, I featured Hazel Manzano’s Call Work blog at Call Center Script. I like the fact that she depicted the call center life within the Philippines so accurately through comics. I found her on Twitter and reconnected. She informed me that she published her first book containing most of her comic strips and is now available in National Book Store and Powerbooks. I had to get a copy and include it in my bookshelf.
It’s time for you to check out this week’s list of Call Center Webinars. All of them are on-demand webinars archived by ON24. Google and Contact Centers: Instant ROI. First Contact Resolution (FCR): Top Myths, Methods and Tips to Measure it and Improve it. How Contact Center Customer Satisfaction Impacts the Bottom Line.
30 November 2009
Call Center Carnival, Human Resources, Industry News, Training
Welcome to the second edition of the Call Center Blurbs Carnival! Not all of the submissions have been included in this edition since they are not related to the main content of the blog. If a post has been submitted that can be useful to the readers such as training sessions that can be taken, then this will be included. I’ve added some of my own discoveries to this carnival to spruce up this issue.
Being a business owner and manages a company that offers virtual events, I’ve managed to conduct a couple of webinars (online seminars) locally. Being an advocate of education and technology, it would be great to post upcoming and on-demand (archived) webinars every Friday. I’ll mostly search for free sessions but …
16 November 2009
Call Center Carnival, Human Resources, Training
Welcome to the first edition of the Call Center Blurbs Carnival! This edition is a good mix from our contributors focused on job interviews and a view on the industry from India. Thank you to those who contributed.
